Account Manager

5 days ago


Maidstone, Kent, United Kingdom KHR Recruitment Specialists Full time
Account Handler

The role of an Account Handler in a growing company involves addressing client and insurer requests, exceeding service standards, and following Company procedures. This position is ideal for individuals with strong interpersonal and communication skills, who can work under pressure and prioritise workload effectively.

Key Responsibilities:

  • Negotiate renewals with insurers for favourable outcomes and maintain high renewal retention rates.
  • Conduct housekeeping, issue client invoices, and address outstanding activities.
  • Debit renewals and new business, set up finance agreements, and address account queries.
  • Assist Account Executives with broking and placing new clients.
  • Identify and pursue cross-selling and upselling opportunities.
  • Deliver superior service, keep promises, meet deadlines, and ensure professional communication.
  • Contribute to operational improvements and maintain files for easy accessibility.
  • Comply with regulatory requirements and industry codes of practice.
  • Ensure fair treatment of clients and manage potential conflicts of interest.

Required Skills and Qualifications:

  • Minimum 2 years of broking experience.
  • Knowledge of Property, Package Policies, and Contractors All Risk, Commercial Combined.
  • Strong interpersonal and communication skills.
  • Ability to work under pressure and prioritise workload.
  • Excellent planning, organisational, and time management skills.
  • Good team player with a drive to succeed.
  • Negotiation skills.
  • Compliance with regulatory requirements.
  • IT literacy with client systems and Microsoft packages.
  • Cert CII level qualification or willingness to attain with support.
  • Delegated Authorities understanding.

This role offers a competitive salary range of £35,000 - £50,000 per annum, depending on experience, and a hybrid work option after training. The successful candidate will be required to hold a Cert CII level qualification or have the willingness to attain it with support.



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