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Customer Service Representative
2 months ago
We are seeking a motivated and dynamic individual to join our client's team as a Customer Service Coordinator. This role offers an exciting opportunity to play a vital role in ensuring customer satisfaction by handling orders, managing accounts, and providing proactive support.
This role involves taking customer calls and addressing inquiries promptly and professionally, processing orders accurately and efficiently, and managing customer accounts and building strong relationships.
Key Responsibilities:
- Taking customer calls and addressing inquiries in a timely and professional manner.
- Processing orders accurately and efficiently to ensure timely delivery.
- Managing customer accounts and building strong relationships to drive customer satisfaction.
- Utilizing geographic knowledge to coordinate efficient load planning.
- Identifying opportunities to upsell products or services to drive revenue growth.
About the Role:
- Previous experience in customer service and sales, with a proven track record of achieving targets.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Ability to work autonomously and take initiative to solve problems.
- Geographic knowledge and experience in load planning is an advantage.
- A proactive attitude with a willingness to go the extra mile to exceed customer expectations.
What We Offer:
We offer a competitive salary, bonus structure, and opportunities for professional growth and development. If you are a self-motivated individual with a passion for customer service and sales, and you thrive in a fast-paced, collaborative environment, we encourage you to apply for this exciting opportunity.
