Administrative Manager
3 weeks ago
We are seeking an experienced Administrative Manager to join our team at Priory Group.
Job Description- Oversight of administrative operations, ensuring efficiency and effectiveness in diary management, billing, patient records, and other key aspects.
- Coordination of referrals and maintenance of waiting lists, with regular updates on Salesforce requirements.
- Comprehensive knowledge of complaint procedures and prompt response to client concerns.
The ideal candidate will possess excellent communication skills, both written and verbal, and a strong understanding of customer service principles. They will be educated to GCSE level (Grades A-C) or equivalent, with intermediate proficiency in office applications.
Key Responsibilities- Diary Management: Coordinate dates, times, rooms, and appointments efficiently, prioritizing tasks and ensuring effective scheduling.
- Referral Coordination: Manage referrals, update waiting lists, and maintain accurate records on Salesforce.
- Complaint Handling: Respond promptly to client complaints, adhering to established procedures.
- Patient Information Management: Maintain accurate and up-to-date patient information within the centre.
- Supervision and Training: Supervise and train administrative staff, ensuring compliance with company policies and procedures.
- Data Analysis and Reporting: Collect and analyze data from various sources, producing reports and statutory returns that meet quality standards.
- Clinic Administration: Provide a comprehensive administrative service, liaising with clients and responding to queries and complaints.
- Communication and Liaison: Respond to external and internal communications, prioritizing accordingly and ensuring relevant individuals are involved/informed.
- Maintenance of Records: Ensure timely and accurate updating of computerized databases and paper filing systems.
- Billing and Debt Management: Oversee billing processes, monitor debt, track financial transactions, and process payments.
- Supply Ordering and Procurement: Order clinic supplies, stationery, and use purchase orders to raise invoices.
- Docusign Management: Ensure patients have completed consent forms using Docusign.
- Consultant Appointments: Add consultant letters to carenotes according to Priory Policy.
- Appointment Support: Assist therapists in making/changing/cancelling appointments in Salesforce.
- Email Management: Manage centre inbox emails and respond as necessary.
- Patient File Management: Complete letters and correspondence in a timely manner.
- Feedback Collection: Encourage patients to complete doctify reviews and/or therapy services questionnaires.
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