Front Desk Manager

3 weeks ago

Broadway, Worcestershire, United Kingdom The Lygon Arms Full time
Reception Manager

The Lygon Arms Hotel is seeking a skilled Reception Manager to join our team. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our reception area, providing exceptional customer service, and maintaining the highest standards of hospitality.

Key Responsibilities:
  • Staff Welfare & Development: Conduct regular appraisals, coffee chats, and provide training to ensure the well-being of all reception staff.
  • Meeting Attendance: Participate in HOD, BEO, and Finance meetings to stay informed about monthly revenue budgets and targets.
  • Guest Satisfaction: Deliver a highly personalized service, ensuring the comfort and satisfaction of all guests.
  • Team Collaboration: Foster strong relationships with colleagues, demonstrating teamwork and flexibility to solve problems and answer queries.
  • Service Excellence: Provide a personalized service that aligns with the luxury country hotel atmosphere.
  • Technical Proficiency: Have a thorough understanding of all Front Office equipment, including Opera, Outlook, Word, and Email.
  • Reservation Management: Be familiar with all reservation tasks to cover this role if needed, showcasing teamwork and flexibility.
  • Restaurant Reservations: Efficiently handle restaurant reservations in the absence of the Restaurant Manager, including availability, prices, and restrictions.
  • Feedback & Maintenance: Record and follow up on comments of appreciation, suggestions, and maintenance points with integrity.
  • Policy Adherence: Understand and adhere to current hotel and spa policies and procedures.
  • Financial Responsibility: Take ownership of monies in your care, ensuring security and proper handling as per cashiering shifts and the Main Safe.
About You:
  • Previous experience as a Reception Manager in a hotel is essential.
  • You are passionate about achieving hotel standards and genuinely care about guest experiences, striving to exceed expectations.
  • You are a great leader, dedicated to developing your team.
  • You can remain calm and composed during difficult situations in a busy environment.
  • You have a good working knowledge of Microsoft applications and the Reservation System Opera.
  • You thrive in a busy environment.

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