Front Office Manager

4 weeks ago


Broadway, Worcestershire, United Kingdom The Lygon Arms Full time

Reception Manager Role Overview

The Lygon Arms Hotel is seeking a skilled Reception Manager to join their team. As a key member of the Front Office team, you will be responsible for ensuring the smooth operation of the reception area, providing exceptional customer service, and maintaining the highest standards of hospitality.

Key Responsibilities:

  • Staff Welfare & Development: Conduct regular appraisals, provide training, and create rotas to ensure the well-being of all reception staff.
  • Meeting Attendance: Participate in HOD, BEO, and Finance meetings to stay informed about monthly revenue budgets and targets.
  • Guest Satisfaction: Deliver a highly personalized service, ensuring the comfort and satisfaction of all guests.
  • Team Collaboration: Foster strong relationships with colleagues, demonstrating teamwork and flexibility to solve problems and answer queries.
  • Service Excellence: Provide a personalized service that aligns with the luxury country hotel atmosphere.
  • Technical Proficiency: Have a thorough understanding of all Front Office equipment, including Opera, Outlook, Word, and Email.
  • Reservation Management: Be familiar with all reservation tasks to cover this role if needed, showcasing teamwork and flexibility.
  • Restaurant Reservations: Efficiently handle restaurant reservations in the absence of the Restaurant Manager, including availability, prices, and restrictions.
  • Feedback & Maintenance: Record and follow up on comments of appreciation, suggestions, and maintenance points with integrity.
  • Policy Adherence: Understand and adhere to current hotel and spa policies and procedures.
  • Financial Responsibility: Take ownership of monies in your care, ensuring security and proper handling as per cashiering shifts and the Main Safe.

About You

  • Previous experience as a Reception Manager in a hotel is essential.
  • You are passionate about achieving hotel standards and genuinely care about guest experiences, striving to exceed expectations.
  • You are a great leader, dedicated to developing your team.
  • You can remain calm and composed during difficult situations in a busy environment.
  • You have a good working knowledge of Microsoft applications and the Reservation System Opera.
  • You thrive in a busy environment.

  • Front Desk Supervisor

    4 weeks ago


    Broadway, Worcestershire, United Kingdom The Lygon Arms Full time

    The Lygon Arms Hotel is seeking a skilled Reception Manager to join their team. This role is ideal for an experienced professional who is passionate about delivering exceptional guest experiences and leading a team to success.Key Responsibilities:Staff Welfare & Development: Conduct regular appraisals, create rotas, and provide training to ensure the...


  • Broadway, Worcestershire, United Kingdom Pyramid Consulting Inc. Full time

    At Pyramid Consulting Inc., we provide high-quality IT consulting services, with a strong emphasis on delivering exceptional results for our clients. Our team of experts specializes in Staff Augmentation, Lifecycle IT, Application Development & Support, Outsourced Testing, and Mobile Development.Our global presence, with offices in key locations, enables us...

  • Reception Supervisor

    4 weeks ago


    Broadway, Worcestershire, United Kingdom Farncombe Estate Full time

    We are seeking a skilled Reception Supervisor to oversee the smooth operation of The Fish Hotel's reception. As a key member of our Front of House team, you will be responsible for ensuring a high-quality experience for our guests from start to finish.The ideal candidate will have experience working in a luxury hotel setting, with a strong background in...

  • Front Desk Supervisor

    4 weeks ago


    Broadway, Worcestershire, United Kingdom Lygon Arms Full time

    The Lygon Arms Hotel is a historic coaching inn nestled in the heart of Broadway village, renowned for its rich history and tranquil atmosphere. With 86 unique bedrooms, secluded gardens, and relaxed dining experiences, this picturesque setting offers the perfect blend of countryside charm and luxurious amenities.As a Reception Manager at the Lygon Arms, you...


  • Broadway, Worcestershire, United Kingdom Pyramid Consulting Inc. Full time

    Pyramid Consulting Inc. is a leading IT consulting services company headquartered in the metropolitan Atlanta area, GA, with a focus on providing expert solutions in Staff Augmentation, Lifecycle IT, Application Development & Support, Outsourced Testing, and Mobile Development.The company has grown to over 2500 Information Technology consultants serving...


  • Broadway, Worcestershire, United Kingdom Juice Hospitality Ltd Full time

    About the Opportunity:Are you looking for a new challenge as a receptionist? We have an exciting opportunity available in our hotel in Worcestershire.This role is ideal for someone with at least 1 year of hotel reception experience, who is highly organized, has excellent communication skills, and can work well under pressure.Responsibilities:Ensure all guest...

  • Reception Supervisor

    4 weeks ago


    Broadway, Worcestershire, United Kingdom Farncombe Estate Full time

    We are seeking a skilled Reception Supervisor to oversee the smooth operation of The Fish Hotel's reception. As a key member of our Front of House team, you will be responsible for ensuring a high-quality experience for our guests. Your duties will include managing the day-to-day running of the department, supervising a team of reception hosts, and...

  • Senior SEO Manager

    24 hours ago


    Broadway, Worcestershire, United Kingdom Sosemo Full time

    As a leading agency in strategic media planning and campaign management, Sosemo seeks a Senior SEO Strategist to join our team. This role involves leveraging digital channels to amplify brand visibility.Key ResponsibilitiesConduct keyword research and analysisDevelop technical SEO recommendationsEnhance site content for optimal performanceImplement link...

  • Night Porter

    4 weeks ago


    Broadway, Worcestershire, United Kingdom Farncombe Estate Full time

    We are seeking a highly organized and professional individual to support the smooth running of overnight operations at The Fish Hotel, part of the Farncombe Estate.As a Night Porter, you will be responsible for ensuring the efficient management of overnight duties, including billing, tidying, and re-stocking, as well as assisting with guest requests and late...

  • Reception Manager

    4 weeks ago


    Broadway, Worcestershire, Worcestershire, United Kingdom Lygon Arms Full time

    The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village often called the jewel of the Cotswolds and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace. What's in it for you?...

  • Night Supervisor

    4 weeks ago


    Broadway, Worcestershire, United Kingdom Farncombe Estate Full time

    We are seeking a highly organized and professional Night Supervisor to lead our Front of House team at Farncombe Estate, a renowned hotel group. Our 600-acre estate offers a unique opportunity for career growth and development.As a Night Supervisor, you will be responsible for overseeing the smooth operation of our night shifts, ensuring exceptional customer...


  • Broadway, Worcestershire, United Kingdom Penguin Recruitment Full time

    Penguin Recruitment is seeking a highly skilled Principal Ecologist to join their team in Worcestershire. This is a fantastic opportunity for an experienced professional to take on a leadership role and contribute to the growth of the company.As a Principal Ecologist, you will be responsible for managing and delivering a range of ecological projects and...

  • Night Supervisor

    4 weeks ago


    Broadway, Worcestershire, United Kingdom Farncombe Estate Full time

    We are seeking a highly organized and professional Night Supervisor to lead our Front of House team at Farncombe Estate, a renowned hospitality group. Our 600-acre estate is set on a beautiful hillside, offering a unique opportunity to develop and learn.As a Night Supervisor, you will be responsible for overseeing the smooth operation of our night shifts,...


  • Broadway, Worcestershire, United Kingdom Sosemo Full time

    Sosemo is a pioneering agency in strategic media planning and campaign management. We seek a Senior SEO Strategist to join our team and leverage digital channels for enhanced brand visibility.Key Performance IndicatorsKPIs include keyword research, technical SEO recommendations, site content optimization, link building, and metrics reportingAbout the...


  • Broadway, Worcestershire, United Kingdom Thorn Baker Construction Full time

    We are seeking an experienced Administrative Assistant to join our team at {company}.As an Administrative Assistant, you will be responsible for providing administrative support to our staff, including answering phones, responding to emails, and maintaining the office.Key responsibilities include:• Managing office supplies and equipment• Maintaining...

  • Executive Chef

    4 weeks ago


    Broadway, Worcestershire, United Kingdom Buckland Manor Full time

    Location: Buckland Manor is a prestigious country house hotel set in ten acres of stunning grounds. With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, this esteemed hotel offers a unique opportunity to work within a traditional, yet friendly English country house hotel.The hotel provides on-site staff accommodation to support the newest...


  • Broadway, Worcestershire, United Kingdom Penguin Recruitment Full time

    Principal EcologistLocation: WorcestershireSalary: Circa £45,000A well-established Ecological consultancy with over 35 years of experience is seeking a Principal Ecologist to manage projects, lead junior staff, and contribute to business growth.Principal Ecologist Role:This consultancy has a diverse project portfolio, including retail, business parks, golf...

  • Ecological Consultant

    1 month ago


    Broadway, Worcestershire, United Kingdom Penguin Recruitment Ltd Full time

    Principal Ecologist RoleWe are seeking a highly experienced Principal Ecologist to join our team at Penguin Recruitment Ltd. As a Principal Ecologist, you will be responsible for managing and delivering a range of ecological projects and services, including biodiversity auditing, ecological impact assessment, and protected species surveying.Key...


  • Broadway, Worcestershire, United Kingdom Sosemo Full time

    We are a renowned agency in the digital realm, specializing in strategic media planning and campaign management. Our excellence is acknowledged in serving pharmaceutical and consumer brands. We leverage key digital channels, including search marketing (SEM/SEO), social media, display advertising, and programmatic strategies to amplify brand visibility.Job...


  • Broadway, Worcestershire, United Kingdom Sosemo Full time

    Digital Marketing StrategistWe are a distinguished agency that specializes in strategic media planning, purchasing, and campaign management. Our excellence is widely acknowledged in the digital realm, particularly in serving pharmaceutical and consumer brands.As a Digital Marketing Strategist at Sosemo, you will be responsible for developing and executing...