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Senior IT Support Specialist

2 months ago

Ellesmere Port, Cheshire, United Kingdom Principal IT Full time
Senior 2nd Line Support Technician

Principal IT is seeking a skilled Senior 2nd Line Support Technician to join their team in Ellesmere Port. As a key member of the IT team, you will provide technical support to schools and educational facilities across Merseyside.

Key Responsibilities:
  • Provide second-line IT support to schools and educational facilities.
  • Manage IT systems, networks, and infrastructure to ensure they operate at their peak.
  • Conduct on-site visits across Merseyside, offering hands-on support and guidance.
  • Diagnose and resolve hardware and software issues quickly and efficiently.
  • Work with educational staff to ensure they have the tools they need to deliver top-quality education.
Requirements:
  • Experience in education IT support (second-line level or higher) would be desirable.
  • MSP experience would be desirable.
  • Strong knowledge of network administration, Windows environments, and troubleshooting.

As a Senior 2nd Line Support Technician, you will play a vital part in supporting the future strategy of Principal IT. You will thrive in a fast-paced environment, love troubleshooting, and have a passion for IT that extends beyond the screen. If you are a skilled IT professional looking for a new challenge, please apply for this exciting opportunity.