Support Specialist

2 months ago


Ellesmere Port, Cheshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are looking for a Support Specialist to join our team in Ellesmere Port, UK. As a key member of our customer service team, you will provide timely and effective support to our customers, ensuring their queries are resolved efficiently.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat.
  • Provide product and service information to customers.
  • Resolve customer complaints and escalate when necessary.
  • Process customer orders and manage account information.
  • Maintain accurate records of customer interactions.

Requirements:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.


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