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Head Receptionist
2 months ago
About Franco's London
Franco's London is a family-owned Italian restaurant located in the heart of London, offering traditional and contemporary Italian cuisine. Our restaurant has a rich history, dating back to 1946, and has been a staple in the London dining scene for generations.
Job Summary
We are seeking an experienced Receptionist to join our Front of House team. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, managing reservations, and ensuring a smooth and efficient experience for all guests.
Key Responsibilities
- Provide exceptional customer service to all guests, responding to queries and resolving any issues in a professional and courteous manner
- Manage reservations and table allocations, ensuring that all guests are seated in a timely and efficient manner
- Handle phone calls and emails in a professional and courteous manner, responding to queries and resolving any issues
- Work closely with the Front of House team to ensure that all guests receive a seamless and enjoyable dining experience
- Assist with administrative tasks, such as data entry and filing, as required
Requirements
- Previous experience as a Receptionist in a similar establishment, preferably in the hospitality industry
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
- Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills
- Knowledge of hospitality software, such as Sevenrooms and Opentable, would be beneficial
- Ability to work a variety of shifts, including evenings and weekends
What We Offer
- A competitive salary and benefits package
- Opportunities for career progression and professional development
- A fun and dynamic work environment, with a team of passionate and dedicated individuals
- Discounts on food and drink, as well as other benefits