Renewals Account Specialist
1 week ago
About the Role
We are seeking a skilled Renewals Account Specialist to champion our Intellectual Property products, including CompuMark, Derwent, Innography, and Darts IP.
About You
- 5+ years of experience in B2B sales
- 5+ years in an account management, business development, or renewals specialist role
- At least 1 year of experience in Salesforce.com or a similar tech-based platform/CRM
Preferred Qualifications
- Understanding of consultative selling and strategic account management
- Experience in IP, subscription selling, or information services
- Ability to work independently and collaboratively, making decisions based on data and good judgment
- Capacity to learn and effectively utilize SalesForce.com and other programs relevant to the role
- Ability to analyze, compare, evaluate, reconcile, and draw meaningful conclusions and action plans from data
Responsibilities
- Act as an advocate for both the client and Clarivate to ensure positive outcomes
- Identify and pursue uplift opportunities with your team to support our existing clients
- Identify, manage, and resolve issues via collaboration with internal teams
- Manage all renewal orders through SFDC and customer portals as required
- Provide weekly reporting to Managers, Specialists, and Regional Sales/RAM leaders
- Execute regular account reviews, including contract status, product migration, and cross-sell/upsell opportunity, account penetration, and issue review, providing updated and regular status reports to Account Managers and RAM/Sales Directors
About the Team
This role will report to the Sr. Director, Renewal Sales, IP segment, working as part of a team across North America and EMEA, collaborating closely with other teams within the segment.
Hours of Work
Full-time, permanent role, hybrid basis in the London office, 2-3 days per week.
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