Account Specialist
1 month ago
We're seeking a skilled Account Specialist to join our team at Hootsuite Inc. in Bucharest or remotely across Romania. As an Account Specialist, you will be responsible for maintaining day-to-day contact with our existing customers at scale, providing timely answers to questions, and driving customer health and experience.
Key responsibilities include:
- Maintaining low-touch day-to-day contact with customers for our pooled accounts at scale.
- Driving renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite's value proposition.
- Providing weekly forecasts and maintaining rolling forecasts, including monitoring and reporting account data health.
- Consistently contributing to generating team pipeline of upsell/product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
- Demonstrating understanding of contract terms and processes to maximize contract value and efficiency, as well as ensuring a seamless customer experience.
Requirements:
- 2-4 years of sales or customer success experience, preferably as an Account Executive, or Customer Success Associate or Customer Support Advocate.
- Fluent in French and English.
- Strong ability to articulate product features in an easy-to-understand language to inspire sales, build trust, and establish long-term relationships.
- Strong communication and presentation skills via various platforms, including by phone, video, email.
- Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
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