Renewal Operations Specialist

7 days ago


London, Greater London, United Kingdom Mention Me Full time

We are seeking a highly skilled Renewal Operations Specialist to join our team at Mention Me. This role plays a vital part in ensuring the smooth operation of our customer renewal process, resulting in high renewal rates and excellent customer satisfaction.

Key Responsibilities:
  • Renewal Management: End-to-end renewals process management for a portfolio of customers, including proactive communication with customers, tracking and forecasting renewal rates, and identifying potential risks and opportunities.
  • Client Communication: Building and maintaining strong relationships with key stakeholders, interacting with customers to understand their needs, addressing concerns, and negotiating renewal terms.
  • Data Analysis: Utilizing Salesforce and other tools to track renewal status and customer engagement, analyzing renewal metrics, and preparing reports for senior management.
Requirements:
  • At least 2-3 years of experience in a renewals management, customer success, or account management role, preferably within the SaaS industry.
  • A proven track record of meeting or exceeding renewal targets.
  • Strong analytical skills and experience with CRM systems (preferably Salesforce).
  • Excellent communication and negotiation skills.
About Us:

Mention Me is a Customer Advocacy Intelligence movement changing the world of marketing. Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations. We're committed to making all brands think advocacy-first.

This is an exciting opportunity to join a dynamic team that values innovation, collaboration, and customer satisfaction. If you have the skills and passion required for this role, please submit your application.



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