Customer Service Specialist

7 hours ago


Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time
Job Title: Customer Service Specialist

This is an exciting opportunity to join the Hilton Grand Vacations team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to our members and owners. You will handle both inbound and outbound calls, confirming reservations, making payments, securing benefits, and advising on other account queries.

The ideal candidate will have excellent communication skills, the ability to build rapport with our members, and a good level of computer literacy. They will also be able to work under pressure and have experience in a call centre environment. We offer a competitive salary of £24,960.00 + Comp plan and a hybrid/remote working arrangement. Apply now to take your career to the next level

About the Role:

We are seeking a highly motivated and experienced Support Team Member to join our team. As a key member of our support team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service. The successful candidate will have a proven track record of delivering high-quality results, meeting deadlines, and exceeding customer expectations. If you are a driven and customer-focused individual who thrives in a fast-paced environment, we want to hear from you

Your Key Responsibilities:

* Handle customer inquiries via phone, email, or chat, responding promptly and professionally.
* Resolve customer complaints in a timely and efficient manner, ensuring customer satisfaction.
* Collaborate with internal teams to resolve complex customer issues, escalating when necessary.
* Stay up-to-date with product knowledge and services to provide accurate information to customers.

What We Offer:

* Competitive salary of £24,960.00 + Comp plan.
* Hybrid/remote working arrangement, offering flexibility and work-life balance.
* Opportunities for professional growth and development within the company.

Contact Us:

If you're passionate about delivering exceptional customer service and have what it takes to succeed in this role, please apply today

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