Customer Service Representative

4 weeks ago


Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time
Job Title – Customer Service Advisor

At Hilton Grand Vacations, we are seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for handling both inbound and outbound calls from members and owners, confirming reservations, making payments, securing benefits, and advising on other account queries.

Key Responsibilities
  • Assist members and owners in their requests to make reservations
  • Take payments from members
  • Secure benefits for members
  • Advise members on member accounts and ownership related queries
  • Access and input data in necessary computer systems

Requirements
  • Excellent communication skills
  • Ability to build rapport with our members
  • Good level of computer literacy
  • Ability to work under pressure

About Us
Hilton Grand Vacations is a leading provider of vacation ownership and hospitality services. We are committed to delivering exceptional customer experiences and providing our members with the best possible service.

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