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Senior Strategic Account Director

2 months ago

StainesuponThames, Surrey, United Kingdom ADP Full time
About the Role

We are seeking a highly experienced and skilled Senior Strategic Account Director to join our team at ADP. As a key member of our Account Management function, you will be responsible for leading our client relationships and driving business growth.

Key Responsibilities
  • Provide senior-level client engagement and leadership to drive business growth and retention.
  • Develop and execute client relationship and engagement strategies to deliver exceptional client experiences.
  • Lead and manage a high-value client base, ensuring alignment with business objectives and metrics.
  • Collaborate with cross-functional teams to identify and mitigate potential client revenue loss risk.
  • Develop and implement client account plans and engagement models to drive business growth and retention.
  • Build and maintain strong relationships with senior client contacts and stakeholders.
  • Manage and oversee a broad client base, ensuring effective allocation and management of client relationships.
  • Support the development of the team to ensure solid succession plans and future-proof the department.
Requirements
  • 3+ years of experience in a leadership role in professional services, BPO, or employment agencies.
  • Excellent analytical and presentation skills, with the ability to deliver at CxO and Excom level.
  • Strong networking and relationship-building skills, both internally and externally.
  • Influencing and negotiation skills at all levels, including CxO and Excom.
  • First-class verbal and written communication skills.
  • Ability to lead, motivate, and develop a multi-functional team.
  • Financial and commercial acumen.
  • Excellent time management and flexibility.
  • Lateral thinking, innovation, and problem-solving skills.
What We Offer
  • Competitive salary and annual bonus.
  • 23 days holiday (increasing to 25 after 2 years) and flexible benefits package.
  • Study support and employee assistance program.
  • Company social events and opportunities for internal progression.