Service Operations Manager
2 weeks ago
The Service Operations Manager will be responsible for managing the warranty process for new customers, as well as handling warranty claims from existing customers. This role is 90% office based, with occasional client visits as required.
The successful candidate will have a good understanding of electrical and mechanical automated systems, as well as a recognised engineering qualification. They will also possess excellent communication skills and be computer literate.
Key Responsibilities
- Negotiate warranty plans with new customers
- Handle warranty claims from existing customers
- Assess breakdowns over the phone to determine if they are covered by the warranty package
- Produce repair quotes for customers when necessary
Requirements
- An Electrical or Mechanical Engineering Qualification
- A Good knowledge of Electromechanical Machinery
- Excellent Communication Skills
- Be Computer Literate and confident of Microsoft Packages
Benefits
This role offers a competitive salary of £42,000 per annum, plus a company performance bonus. You will also receive 33 days of annual leave, an enhanced pension scheme, and death in service provision.
About the Company
Our client is one of the world's leading manufacturers of automated materials handling solutions. With a strong reputation for quality and innovation, they are expanding their engineering function to meet growing demand.
Why Work for Us?
We offer a dynamic and challenging work environment, where you will have the opportunity to develop your skills and career. Our team is passionate about delivering exceptional results and we are committed to making a positive impact on our customers and the industry as a whole.
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