CHC Nurse Assessor

An exciting opportunity has arisen for a suitably qualified, skilled, and experienced individual to take on a leadership role in our team. We are looking to recruit a CHC Nurse Assessor/Case Manager to deliver the end-to-end CHC/CCC/Individual Funding process, supporting the CHC/Complex Case Team Leaders and the Operational Clinical Lead in all elements of service delivery.

1. Timely review of all Continuing Healthcare/Funded Nursing Care patients, functioning as a central point for referral, assessment, and support, contributing to the maintenance of the appropriate level of funding support, the accuracy of the Continuing Healthcare client database, and the commissioning of appropriate continuing healthcare funded packages of care to meet the identified care needs of individual patients deemed eligible for support.
2. Offering continuing support and advice to family and carers in complex situations, necessitating a high level of interpersonal and communication skills, supporting the local resolution process in the case of complaints/appeals/retrospective cases, and providing information on a timely basis.
3. Providing Specialist Nursing Advice to secondary care, primary care, nursing homes, etc., to facilitate the continuing healthcare process, developing and maintaining effective and appropriate communication networks with health and social care professionals, and acting as a resource to them.
4. Supporting community Matrons/District Nurses in their case management roles for complex cases who are eligible for continuing healthcare.
5. Ensuring there is an effective, up-to-date patient caseload plan which meets the requirements of the individual CHC service.
6. Co-ordination of the assessment process and where necessary writing key elements of the patient care plan to reflect presenting health needs.
7. Working with relevant health professionals, CHC colleagues, business support staff, senior leads, and other support staff within the CHC team to ensure delivery of key targets and products required.
8. Supporting the publication of regular reports as may be required on progress within a given caseload of patients/sphere of service.
9. Exercising professional judgement as necessary when communicating information on behalf of the CHC service and application of the associated criteria.
10. Interpreting national and regional guidance relating to the implementation of the National Framework and subsequent developments within the CHC service.
11. Delivering formal and non-formal education programs to Community and hospital staff, including nursing/residential homes, GPs, community nursing, and therapy staff, relating to the assessment and management of CHC patient groups in line with the latest research, evidence, and DOH/NICE guidance.
12. Ensuring timely 'End of life' Care and reviews, following the national guidance for clients Fast Tracked through the CHC system.
13. Facilitating smooth patient flow across all aspects of the patients' journey, including liaison with primary care, secondary care, community venues, and specialist services.
14. Support and inform the targeting of resources, monitoring, implementation, and evaluation of the tasks/projects by providing high-quality support, including complex information and analysis, communications, and stakeholder management.
15. Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers, and ensuring the management of specific tasks, lead reporting, and analysis across a range of specialties, functions, and projects.
16. Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.

Experience

Essential

1. Demonstrate relevant post-registration experience as a registered nurse with some knowledge of case management or transferrable skills.
2. Experience of working both in a team and on own initiative.
3. Experience of working with the multi-disciplinary team and with a wide range of health and social organisations.
4. Previous experience in similar role in public sector.

Desirable

1. Experience of conducting CCC assessments and case management experience of children with complex health and behavioural needs.
2. Experience of supporting change management processes, along with evaluating these processes and an understanding of a performance lead service.
3. Further training or experience in project management, financial management, or supporting change management processes.

Qualifications

Essential

1. Registered Nurse (Children, Mental Health, Learning Disability)
2. Educated to degree level in relevant subject or an equivalent level of experience working at a similar level.

Desirable

1. Mentorship qualification

Knowledge and Understanding

Essential

1. Must demonstrate an excellent knowledge and understanding of the care needs presented by individuals with a variety of conditions and disabilities.
2. Must have a working knowledge and experience of current government legislation around safeguarding strategy and the process of implementing this.

Desirable

1. Knowledge and awareness of resource management, including awareness of Personal Health Budgets (PHBs).

Skills and Competencies

Essential

1. Able to deliver against objectives, achieving quality outcomes, prioritising own workload, and working to tight deadlines.
2. Able to demonstrate clear communication skills with excellent report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
3. Communication skills for nurturing key relationships and maintaining networks.
4. An ability to communicate on complex and sensitive matters and in potentially difficult situations that may require persuasion and influence, at times an ability to convey compassion and understanding to the individual circumstance.
5. An ability to analyse and interpret information, to pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues.
6. Attention to detail combined with the ability to extract key messages from analysis of complex information.
7. An autonomous practitioner who demonstrated good judgement, problem-solving, and analytical skills.
8. Able to make recommendations on difficult and/or contentious issues where there may be a number of potential courses of action.
9. Able to demonstrate problem-solving skills and ability to respond to sudden unexpected demands at short notice.
10. Able to demonstrate experience of line management abilities and provide team/peer supervision as required.
11. Proficient and competent use of Office 365 packages, especially Word, Outlook, and at times use of PowerPoint.

Desirable

1. Able to provide specialist training around specific subjects, advice, and support on own role/responsibilities where necessary.
2. A knowledge of recruitment processes within NHS and/or relevant health or social care organisations.
3. Exposure to and awareness of change management processes within area of service delivery.
4. Experience of performance and governance strategies and the development and implementation of improvement programmes.

Attributes

Essential

1. An ability to maintain confidentiality and trust.
2. Used to working in a busy and dynamic environment.
3. Adaptability, flexibility, and ability to cope with uncertainty and change.
4. Commitment and enthusiasm towards continuing professional development and show evidence of revalidation.
5. Professional calm and efficient manner.
6. Effective organiser and management of time.
7. Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
8. Emotionally intelligent and resilient with high level of self-awareness.