Wedding and Events Coordinator

3 days ago


Belfast, United Kingdom Titanic Hotel Belfast Full time

About the Role

The successful candidate will be responsible for coordinating all aspects of the meetings and events office function at Titanic Hotel Belfast. This includes managing and maximizing all meetings and events enquiries to ensure the hotel's business goals are met.

Key Responsibilities

  • Assist in the development of sales goals for wedding and events sales.
  • Manage the meeting and events diary/software system to ensure seamless coordination.
  • Ensure the function operates within cost restraints while maintaining high standards of service.
  • Maintain effective correspondence with clients and stakeholders.
  • Meet budgeted sales and profit margins for business by soliciting, selling, and confirming business as required.
  • Prepare proposals that maximize profit while satisfying guest needs.
  • Utilize sales techniques to drive business growth.
  • Solicit files on a timely basis to confirm business.
  • Conduct on-site client inspections to ensure high standards of service.
  • Communicate with clients to foster additional business, repeat bookings, or referrals to other hotels.
  • Coordinate activities related to booked business with other departments.
  • Communicate with all departments in an effective and timely manner.
  • Conduct competitor analysis on a regular basis.
  • Communicate requests for special accommodations and suites.
  • Pre-block all special requests or VIP accommodations accurately.
  • Keep Line Manager and Revenue Manager informed of accommodation booking status.
  • Communicate with Front Office Manager all group VIP's for appropriate treatment.
  • Ensure all reservations are tracked correctly for statistical purposes.
  • Follow up on commission and other fees paid to travel agencies etc.
  • Liaise with the Accounts Department regarding all matters of credit.

Requirements

  • Previous experience in a similar position preferably in hotel/hospitality related role.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • High level of organization and attention to detail.
  • Ability to maintain confidentiality and handle sensitive information.


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