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Optical Express Patient Advisor

2 months ago

London, Greater London, United Kingdom Optical Express Full time

Job Title: Patient Advisor/Receptionist

Hours: Full-time, 40 hours per week

Location: London – Kingston

Salary – £27, plus Bonus

At Optical Express, we're committed to delivering exceptional patient care and outstanding clinical outcomes. Our team works together to achieve excellence, supporting each other and upholding a culture of care, trust, and integrity.

We're passionate about making a positive impact on our local communities through charitable and environmental projects. As an Optical Express employee, you'll benefit from:

  • Basic salary of £27, plus excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

As a Patient Advisor, you'll play a vital role in making our patients feel valued and cared for. Your day-to-day responsibilities will include:

  • Building relationships with patients and ensuring regular communication prior to and following their treatment
  • Assisting in patient consultations
  • Scanning patients' eyes using state-of-the-art equipment as part of a full health check
  • Assisting patients to complete health questionnaires
  • Introducing patients to their optometrist
  • Scheduling treatment dates
  • Discussing finance options
  • Accurately maintaining patient records

We're looking for a motivated and driven individual who:

  • Has a passion for providing world-class customer service
  • Possesses strong organisational skills
  • Can communicate clearly and articulately with a diverse range of people

If you believe you have the right skills and attributes for this role, we'd love to hear from you.