Clinical Support Specialist

3 weeks ago


London, Greater London, United Kingdom Optical Express Full time

Job Title: Patient Advisor/Receptionist

Hours: Full time, 40 hours per week

Location: London – Kingston

Salary – £27, plus Bonus

At Optical Express, we strive to deliver exceptional patient care and outstanding clinical outcomes. Our team works together to achieve excellence, supporting each other and respecting our differences.

We focus on doing what is right for our patients, colleagues, local communities, and the planet. As a Patient Advisor/Receptionist, you will play a vital role in making our patients feel valued and supported.

Your day-to-day role will involve:

  • Building relationships with patients and ensuring regular communication prior to and following their treatment
  • Assisting in patient consultations
  • Scanning patients' eyes using state-of-the-art equipment as part of a full health check
  • Assisting patients to complete health questionnaires
  • Introducing patients to their optometrist
  • Scheduling treatment dates
  • Discussing finance options
  • Accurately maintaining patient records

We offer a range of benefits, including:

  • Basic salary of £27, plus excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

Are you passionate about delivering world-class customer service and motivated to succeed? If so, we would love to hear from you.


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