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Optical Express Advisor

1 month ago

London, Greater London, United Kingdom Optical Express Group Full time

Job Title: Patient Advisor

Hours: Full time, 40 hours per week

Location: London

Salary: From £27,000 plus bonus

At Optical Express, we strive to deliver exceptional patient care and outstanding clinical outcomes. Our team works together to achieve excellence, supporting each other and respecting our differences.

We are committed to a culture of care, trust, and integrity, extending to our local communities through charitable and environmental projects. Our patients are at the heart of everything we do, and we strive to make them feel valued and respected.

As a Patient Advisor, you will play a vital role in making our patients feel like a superstar from the moment they enter our clinics. Your day-to-day role will involve:

  • Building relationships with patients and ensuring regular communication prior to and following their treatment
  • Assisting in patient consultations
  • Scanning patients' eyes using state-of-the-art equipment as part of a full health check
  • Assisting patients to complete health questionnaires
  • Introducing patients to their optometrist
  • Scheduling treatment dates
  • Discussing finance options
  • Accurately maintaining patient records

Are you passionate about providing world-class customer service? Do you possess strong organisational skills and the ability to communicate clearly and articulately with a diverse range of people? If so, we would love to hear from you.

What We Offer:

  • An industry-leading salary plus excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme