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Customer Service Manager
2 months ago
We are seeking a highly motivated and experienced Customer Service Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail management team, you will be responsible for leading a team of customer-facing staff and ensuring that our customers receive an exceptional shopping experience.
Key Responsibilities- Manage and motivate a team of customer service staff to deliver excellent customer service and achieve sales targets.
- Develop and implement effective customer service strategies to drive sales growth and customer loyalty.
- Monitor and analyze customer feedback and sales data to identify areas for improvement.
- Collaborate with other departments to ensure seamless customer service across all channels.
- Provide coaching and training to staff to enhance their customer service skills and knowledge.
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A dynamic and supportive work environment.
- Access to exclusive discounts and perks.
- A chance to work for a leading retailer with a strong commitment to customer service.
- Proven experience in a customer-facing role, preferably in retail.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Flexibility to work varied shifts, including evenings and weekends.
