Logistics Experience Manager

3 weeks ago

London, Greater London, United Kingdom TikTok Full time

About the Role

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimize their operational efficiency.

The Logistics Experience Manager will focus on improving the logistics experience for our platform buyers and marketplace sellers. Responsibilities include managing and optimizing lead time, shipping fee, order status for buyers, as well as fulfillment performance metrics, rates, and subsidies for sellers.

Key Responsibilities:

  • Manage and optimize lead time, shipping fee, and order status for buyers
  • Improve fulfillment performance metrics, rates, and subsidies for sellers
  • Work cross-functionally with other teams to identify and implement best practices and solutions
  • Conduct market research and benchmarking to identify best practices and trends in the EU market and industry
  • Provide and optimize a smooth end-to-end order experience for buyers during the purchase journey and post-order journey
  • Educate and communicate with sellers about new logistics solutions, policies, and enhancements
  • Monitor and analyze key performance indicators (KPIs) for platform buyers and marketplace sellers
  • Prepare and document business and user cases and proposals for improving logistics experience
  • Collaborate with other teams to ensure alignment and integration of logistics initiatives and strategies

Requirements:

  • Bachelor's degree in business, logistics, supply chain, or a related field
  • Solid experience in logistics, e-commerce, or marketplace operations, preferably in a managerial or supervisory role
  • Excellent analytical, data-driven, problem-solving, and decision-making skills
  • Strong communication, negotiation, and interpersonal skills
  • Proactive, self-motivated, and customer-centric attitude

About TikTok

TikTok is a leading social media platform that enables users to create and share short-form videos. We are committed to providing a seamless and enjoyable experience for our users, and we are seeking a Logistics Experience Manager to join our team.

  • Logistics Manager

    2 months ago

    London, Greater London, United Kingdom Serviap Logistics Full time

    Logistics Manager/Sales CoordinatorWe are seeking an experienced logistics and sales professional to join our team at Solarwatt, a pioneer in renewable energy. As a Logistics Manager/Sales Coordinator, you will be responsible for managing our supply chain operations in the UK, implementing sales strategies, and ensuring the efficient distribution of...

  • Logistics Manager

    2 months ago

    London, Greater London, United Kingdom Serviap Logistics Full time

    Logistics Manager/Sales CoordinatorWe are seeking an experienced logistics and sales professional to join our team at Solarwatt, a pioneer in renewable energy. As a Logistics Manager/Sales Coordinator, you will be responsible for managing our supply chain operations in the UK, implementing sales strategies, and ensuring the efficient distribution of...

  • Logistics Experience Manager

    3 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About the RoleThe Supply Chain and Logistics team at TikTok plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimize their operational...

  • Logistics Team Manager

    2 months ago

    London, Greater London, United Kingdom Ocado Logistics Full time

    About the RoleThe Logistics Team Manager will be responsible for managing the delivery operation team, including recruitment, training, and performance management of all spoke drivers. This role will also involve chairing meetings with drivers, managing site operations, and ensuring all health and safety measures are in place.Key ResponsibilitiesManage the...

  • Logistics Team Manager

    2 months ago

    London, Greater London, United Kingdom Ocado Logistics Full time

    About the RoleThe Logistics Team Manager will be responsible for managing the delivery operation team, including recruitment, training, and performance management of all spoke drivers. This role will also involve chairing meetings with drivers, managing site operations, and ensuring all health and safety measures are in place.Key ResponsibilitiesManage the...

  • Logistics Operations Manager

    1 week ago

    London, Greater London, United Kingdom DGP Logistics PLC Full time

    Job SummaryWe are seeking a skilled and experienced Transport Manager to oversee our logistics operations at DGP Logistics PLC.About the RoleThis is an exciting opportunity to join our team as a Transport Manager, where you will be responsible for managing the transportation of goods, ensuring timely deliveries, and optimising supply chain processes.Key...

  • Logistics Manager/Supply Chain Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Serviap Logistics Full time

    Logistics Manager/Supply Chain CoordinatorWe are seeking an experienced Logistics Manager/Supply Chain Coordinator to join our team at Serviap Logistics. As a key member of our logistics team, you will be responsible for managing our supply chain operations in the UK, ensuring timely and efficient delivery of goods to our customers.Key...

  • Logistics Manager/Supply Chain Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Serviap Logistics Full time

    Logistics Manager/Supply Chain CoordinatorAre you an experienced logistics and supply chain professional looking for a new challenge? We have an exciting opportunity for a Logistics Manager/Supply Chain Coordinator to join our team at Serviap Logistics.This role will involve implementing the sales strategy, recognising bottlenecks in the market and acting...

  • Head of Logistics Policy

    4 weeks ago

    London, Greater London, United Kingdom Logistics UK Full time

    About Logistics UKLogistics UK is a leading business group in the UK, representing the entire logistics industry with members from various sectors, including road, rail, sea, and air. Our mission is to promote the efficient movement of goods and support the growth of the logistics sector.As a key player in the logistics industry, Logistics UK plays a vital...

  • Logistics Driver

    4 weeks ago

    London, Greater London, United Kingdom Ocado Logistics Full time

    About the RoleWe are seeking a skilled and reliable Logistics Driver to join our team at Ocado Logistics. As a Logistics Driver, you will be responsible for delivering goods to our customers in a safe and efficient manner.Key ResponsibilitiesDeliver goods to customers in a timely and efficient mannerOperate a vehicle in a safe and responsible mannerFollow...

  • Logistics Driver

    4 weeks ago

    London, Greater London, United Kingdom Ocado Logistics Full time

    About the RoleWe are seeking a skilled and reliable Logistics Driver to join our team at Ocado Logistics. As a Logistics Driver, you will be responsible for delivering goods to our customers in a safe and efficient manner.Key ResponsibilitiesDeliver goods to customers in a timely and efficient mannerOperate a vehicle in a safe and responsible mannerFollow...

  • Logistics Experience Manager at TikTok

    2 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About the RoleTikTok is seeking an experienced Logistics Experience Manager to join our Supply Chain and Logistics team. The successful candidate will be responsible for improving the logistics experience for our platform buyers and marketplace sellers.ResponsibilitiesManage and optimize the lead time, shipping fee, and order status for buyers, as well as...

  • Logistics Driver

    4 weeks ago

    London, Greater London, United Kingdom Ocado Logistics Full time

    Job Title: Logistics DriverJob Summary:We are seeking a skilled Logistics Driver to join our team at Ocado Logistics. As a Logistics Driver, you will be responsible for delivering goods to our customers in a safe and efficient manner.Key Responsibilities:* Drive a van to deliver goods to customers* Ensure all deliveries are made on time and in good...

  • Logistics Team Lead

    2 months ago

    London, Greater London, United Kingdom Ocado Logistics Full time

    About the RoleWe are seeking a highly skilled and experienced Team Manager to join our Logistics team at Ocado Logistics. As a key member of our operations team, you will be responsible for managing the delivery operation team, including recruitment, training, and performance management of all spoke drivers.Key Responsibilities:Manage the delivery operation...

  • Logistics Team Lead

    2 months ago

    London, Greater London, United Kingdom Ocado Logistics Full time

    About the RoleWe are seeking a highly skilled and experienced Team Manager to join our Logistics team at Ocado Logistics. As a key member of our operations team, you will be responsible for managing the delivery operation team, including recruitment, training, and performance management of all spoke drivers.Key Responsibilities:Manage the delivery operation...

  • Logistics Team Lead

    2 months ago

    London, Greater London, United Kingdom Ocado Logistics Full time

    About the RoleWe are seeking a highly skilled and experienced Team Manager to join our Logistics team at Ocado Logistics. As a key member of our operations team, you will be responsible for managing the delivery operation team, including recruitment, training, and performance management of all spoke drivers.Key Responsibilities:Manage the delivery operation...

  • Logistics Team Lead

    2 months ago

    London, Greater London, United Kingdom Ocado Logistics Full time

    About the RoleWe are seeking a highly skilled and experienced Team Manager to join our Logistics team at Ocado Logistics. As a key member of our operations team, you will be responsible for managing the delivery operation team, including recruitment, training, and performance management of all spoke drivers.Key Responsibilities:Manage the delivery operation...

  • Head of Logistics Policy

    4 weeks ago

    London, Greater London, United Kingdom Logistics UK Full time

    About Logistics UKLogistics UK is a leading business group in the UK, representing the entire logistics industry with members from various sectors, including road, rail, sea, and air. Our mission is to promote the efficient movement of goods and support the growth of the logistics sector.Job SummaryWe are seeking a highly skilled and experienced professional...

  • Head of Logistics Policy

    4 weeks ago

    London, Greater London, United Kingdom Logistics UK Full time

    About Logistics UKLogistics UK is a leading business group in the UK, representing the entire logistics industry with members from various sectors, including road, rail, sea, and air. Our mission is to promote the efficient movement of goods and support the growth of the logistics sector.Job SummaryWe are seeking a highly skilled and experienced professional...

  • Logistics Team Lead

    1 month ago

    London, Greater London, United Kingdom Ocado Logistics Full time

    About the RoleWe are seeking a highly skilled and experienced Team Manager to join our Logistics team at Ocado Logistics. As a key member of our operations team, you will be responsible for managing the delivery operation team, including recruitment, training, and performance management of all spoke drivers.Key Responsibilities:Manage the delivery operation...