Concierge & Security Liaison

5 days ago

Kendal, Cumbria, United Kingdom Riverside Full time

About the Role

We are seeking a highly skilled and experienced Concierge & Security Assistant to join our team at Riverside. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the safety and security of our schemes.

Key Responsibilities

  • Act as an initial point of contact for customers and visitors, providing a warm and welcoming experience.
  • Implement and maintain night security systems, ensuring the overall safety and security of our schemes.
  • Respond to faults and incidents in a timely and professional manner.
  • Monitor access to schemes and visitors, ensuring compliance with health and safety policies and practices.
  • Carry out domestic tasks, such as cleaning communal areas, to a high standard.
  • Effective recording of information and reporting incidents and anti-social behaviour.
  • Implement policies and procedures to ensure effective service delivery.
  • Advises management promptly of any signs of problems or concerns about a client.
  • Reporting repairs to maintenance contractors by using appropriate systems.
  • Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
  • Promote and encourage a high level of client involvement, consultation and communication.

Requirements

  • Experience of working in a customer-focused environment.
  • Demonstrate IT skills, including basic proficiency in Microsoft Office, and a willingness to learn specific IT systems used within Riverside.
  • Desirable: Experience of providing direct care to a diverse group of customers.

About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

What We Offer

  • Competitive pay and generous pension.
  • 28 days holidays plus bank holidays (pro rata).
  • Flexible working options available.
  • Investment in your learning, personal development and technology.
  • A wide range of benefits.

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

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