Team Leader

6 months ago

Kendal, United Kingdom O.C.S. Full time

About The Role***

**Overall Purpose of the Role**

To lead a team of employees to provide domestic service to the contract, managing teams employed to ensure efficient and effective service provision in line with agreed service specifications. Monitor and report on the quality of the domestic services within the contract, to include innovation in service delivery. Aim to continuously improve the service delivery to the client.

**Main Duties & Responsibilities of the Role**

**Customer Liaison**
- To be the first point of contact for the management of OCS service delivery to clients.
- Demonstrate a responsive “can-do” attitude to the client, and end users. Responsibility for ensuring due compliance to the contract domestic specification
**Health and Safety**
- Ensure that all OCS and Client Health and Safety Policies and Procedures are adhered to, referring conflicts to the supervisory/management team where necessary.
- Ensure that risk assessments, COSHH records and safe methods of work records are held centrally on the contract for all working practices
- Ensure that all OCS staff are aware of, and comply with their H&S responsibilities, including the provision of risk assessments and safe working method statements before work commences.
- Undertake regular audits of all service areas and present written reports with recommendation to supervisory and management.
- Manage the delivery of all agreed remedial /emergency and planned works to ensure the building offers a safe environment for all users
- Set a good example for others **Quality of Service Delivery**

Responsibility for quality performance on the contract with respect to Cleaning which will include but is not limited to:

- Maintain and monitor agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the contract specification.
- By daily personal inspection, ensure that the scope of contract is being correctly delivered and that service standards are maintained and improved, taking remedial action where necessary.
- Manage and motivate the team to provide a quality, customer friendly service at all times, in line with the partnering ethos/culture.
- Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements.
- Monitor and report on performance & quality of service delivery. Monitor customer feedback and respond to customer comments.
**Continuous Improvement**

Adopt a pro-active, innovative approach in recommending improvements and changes to the service where considered to be cost effective, and ensure that this change is driven through the operation in a seamless and efficient manner.

**Personnel Management and administration**
- To ensure that the OCS image is reflected positively through staff appearance and demeanour.
- Communicate regularly with staff through informal channels to ensure that there is a free flow of ideas and that morale remains high.
- Maintain staffing levels in accordance with contract requirements.
- Direct activities of all staff, ensuring that they are properly trained to fully perform their duties and responsibilities
- Ensure Personnel training Files are kept up to date and that at all time employees are adhering to Company Policy & Procedure
- Ensure company philosophy of six ‘C’s’ is cascaded and adopted by team

**Finance**
- Ensure best purchasing practise using the companies nominated suppliers.
- Ensure all labour, sundry and overhead costs are managed to within budget.

**Personal Characteristics/Attributes**
- Excellent personnel, motivational and team building skills - high visibility with integrity and strong ethical values
- Focused and Performance Driven
- An autonomous self-starter, self-motivated and well disciplined
- Customer focused with the ability to develop relationships quickly and good at net working
- Demonstrates a proactive response when dealing with customers
- Ability to prioritise and manage workload in a front line, sometimes reactive environment
- Willingness to develop long term relationships with our clients and other stakeholders
- About Us***

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

  • Team Leader

    6 months ago

    Kendal, United Kingdom Menzies Distribution Full time

    Menzies Distribution are currently recruiting for a Team Leader to join our Depot in Kendal. Full training will be given on this role. Are you looking to a step up from a generic Warehouse Operative position or looking to get in to a career in Logistics & warehousing? Menzies Distribution are recruiting for a permanent Team Leader, whereby you will be...

  • Team Leader

    5 months ago

    Kendal, United Kingdom Card Factory Full time

    Job Introduction **Location: Kendal** **Contracted Hours Available: 20** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders...

  • Team Leader

    6 months ago

    Kendal, United Kingdom Iceland Full time

    Description The Food Warehouse is Iceland’s latest concept store. Now inside our 5th successful year, we are continuing to open our new, larger format Food Warehouse stores at pace up and down the country.  We believe that this success will come through our people and where best to start but right at the heart of the operation as a Team Leader. In...

  • Team Leader

    6 months ago

    Kendal, United Kingdom CareTech Group Full time

    **Cambian Whinfell School** **Who are we?** The Cambian Group is the UK’s largest provider of specialist behavioural and mental health services for children and young adults in the UK. Our services have a specific focus on individuals who present with high severity needs. We provide a broad range of specialist services including specialist education...

  • Team Leader

    4 months ago

    Kendal, United Kingdom Card Factory Full time

    Job Introduction Location: Kendal Contracted Hours Available: 14 Role Responsibility We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Deputy Team Leader

    6 months ago

    Kendal, United Kingdom Anord Mardix Full time

    Anord Mardix are a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the world’s largest companies. As part of our companies continued growth and expansion, an exciting opportunity has arisen within our...

  • Trainee Team Leader

    5 months ago

    Kendal, United Kingdom Menzies Distribution Full time

    Menzies Distribution are currently recruiting for a **Trainee** Team Leader to join our Depot in Kendal. **Full training will be given on this role.** Are you looking to a step up from a generic Warehouse Operative position or looking to get in to a career in Logistics & warehousing? Menzies Distribution are recruiting for a permanent Trainee Team Leader,...

  • Trainee Team Leader

    6 months ago

    Kendal, United Kingdom Menzies Distribution Full time

    Menzies Distribution are currently recruiting for a **Trainee** Team Leader to join our Depot in Kendal. **Full training will be given on this role.** Are you looking to a step up? This is permanent role whereby you will be picking & packing your orders for same day delivery to new and existing customers as well as acting as Team Leader as and when...

  • Team Leader

    6 months ago

    Kendal, United Kingdom Anord Mardix Full time

    Anord Mardix are a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the world’s largest companies. As part of our companies continued growth and expansion, an exciting opportunity has arisen within our...

  • Team Leader

    3 months ago

    Kendal, United Kingdom Booths Full time

    Team Leader(Trading) Advertised Salary:  £12.50 p/h Job Description: Booths is more than just a well-loved store. It is a family. It is about the People, the Product and the Place. We have been a family-run business since 1847 and joining our team really does feel like joining a caring, supportive family. You feel special and each day we all...

  • Care Team Leader

    1 month ago

    Kendal, United Kingdom Joneshouse Recruitment Full time

    Joneshouse Care Team LeaderSalary band: £30,296 to £32,076Responsible for: A Care Team with Designated MembersProvision: Therapeutic home for girls & boys aged 6 to 12Benefits: Training - Overtime -Main Purpose of PostTo lead a residential care team who ensure the physical, emotional, and other daily care needs of children are provided for within a...

  • Restaurant Team Leader

    6 months ago

    Kendal, United Kingdom Table Table Full time

    **Restaurant Team Leader / Supervisor - Wakefield Arms Table Table - Restaurant** Come and be a Restaurant Team Leader / Supervisor at Wakefield Arms Table Table. Act as the vital link between the kitchen and our Front of House team and put the ‘super’ into Supervisor! Lead and manage your team to amazing customer service every time. Immediate...

  • Retail Team Leader

    5 days ago

    Kendal, Cumbria, United Kingdom Toolstation Full time

    About the RoleWe are seeking a Retail Team Leader to join our team in Kendal, working 30 hours per week. As a key member of our team, you will be responsible for leading by example and setting the standard for excellent customer service.In this role, you will be expected to serve customers, check deliveries, pick items from the warehouse and stock shelves....

  • Care Team Leader

    1 month ago

    Kendal, United Kingdom Joneshouse Recruitment Ltd Full time

    Joneshouse Care Team LeaderSalary band: £30,296 to £32,076Responsible for: A Care Team with Designated MembersProvision: Therapeutic home for girls & boys aged 6 to 12Benefits: Training - Overtime -Main Purpose of PostTo lead a residential care team who ensure the physical, emotional, and other daily care needs of children are provided for within a...

  • Care Team Leader

    2 months ago

    Kendal, United Kingdom Joneshouse Recruitment Ltd Full time

    Joneshouse Care Team LeaderSalary band: £30,296 to £32,076Responsible for: A Care Team with Designated MembersProvision: Therapeutic home for girls & boys aged 6 to 12Benefits: Training - Overtime -Main Purpose of PostTo lead a residential care team who ensure the physical, emotional, and other daily care needs of children are provided for within a...

  • Care Team Leader

    4 weeks ago

    Kendal, United Kingdom Joneshouse Recruitment Ltd Full time

    Joneshouse Care Team LeaderWant to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Salary band: £30,296 to £32,076Responsible for: A Care Team with Designated MembersProvision: Therapeutic home for girls & boys aged 6 to 12Benefits: Training - Overtime -Main Purpose of PostTo lead a...

  • Care Team Leader

    4 weeks ago

    Kendal, United Kingdom Joneshouse Recruitment Ltd Full time

    Joneshouse Care Team Leader Salary band: £30,296 to £32,076Responsible for: A Care Team with Designated MembersProvision: Therapeutic home for girls & boys aged 6 to 12 Benefits: Training - Overtime -Main Purpose of Post To lead a residential care team who ensure the physical, emotional, and other daily care needs of children are provided for within a...

  • Residential Care Team Leader

    3 weeks ago

    Kendal, Cumbria, United Kingdom Joneshouse Recruitment Ltd Full time £30,296 - £32,076

    **Job Title:** Residential Care Team Leader**Job Summary:** We are seeking a dedicated and experienced Residential Care Team Leader to join our team at Joneshouse Recruitment Ltd. As a Residential Care Team Leader, you will be responsible for ensuring the physical, emotional, and daily care needs of children are met within a supportive, homely, and...

  • Team Leader Position

    4 weeks ago

    Kendal, Cumbria, United Kingdom Booths Full time

    Key Responsibilities:As a Team Leader at Booths, you will play a crucial role in supporting the effective management of the store. This involves leading and motivating your team to maintain company standards in all areas of the store.Departmental Accountability:You will be responsible for overseeing the functionality of a team, determining goals that...

  • Gardener Team Leader

    6 months ago

    Kendal, United Kingdom Andrew Jackson Gardens Full time

    _Andrew Jackson Gardens is expanding! _ We are seeking a **Gardener Team Leader** to lead a small team of gardeners ensuring high standard and excellent customer service. Based in Kendal, we are a growing business dedicated to creating and maintaining beautiful outdoor spaces for our customers in and around the Lake District. As a member of our busy...