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Reception and Security Assistant
2 months ago
About the Role
Riverside is a leading housing association that enhances the everyday for all its customers. We are seeking a highly skilled and customer-focused Concierge & Security Liaison to join our team.
Key Responsibilities
- Act as the initial point of contact for customers, providing exceptional service and support.
- Implement and maintain night security systems to ensure the overall safety and security of our schemes.
- Monitor access to schemes and visitors, ensuring a secure and welcoming environment.
- Meet the requirements of health and safety policies and practices, reporting incidents and anti-social behaviour promptly.
- Carry out domestic tasks to a high standard, maintaining communal areas and ensuring a clean and safe environment.
- Effective recording of information, implementing policies and procedures to ensure effective service delivery.
- Advises management promptly of any signs of problems or concerns about a client.
- Reporting repairs to maintenance contractors using appropriate systems.
- Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
- Promote and encourage a high level of client involvement, consultation and communication.
Requirements
- Experience of working in a customer-focused environment.
- Demonstrate IT skills, including basic proficiency in Microsoft Office and a willingness to learn specific IT systems used within Riverside.
- Desirable: Experience of providing direct care to a diverse group of customers.
About Riverside
We are a Disability Confident Employer and operate a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.
Why Work with Us
- Competitive pay and generous pension.
- 28 days holidays plus bank holidays (pro rata).
- Flexible working options available.
- Investment in your learning, personal development, and technology.
- A wide range of benefits.
Diversity and Inclusion at Riverside
We value diversity in all its forms and foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
