Donor Support and Engagement Officer

1 day ago


Manchester, United Kingdom NFP People Full time
Supporter Journey

We seek an enthusiastic and motivational individual to provide excellent supporter stewardship within the Operations area of the Regional Fundraising team. The ideal candidate will have a passion for fundraising, considerable experience of providing excellent customer service by telephone, SMS, and personal email, and a strong understanding of supporter engagement principles.

What You'll Do
  • Deliver personal touchpoint stewardship plans to complement mass journeys, including calls to all supporters to welcome, keep in touch, wish good luck, thank, and chase income
  • Work to set process and templates, provide excellent supporter journeys that deliver income
  • Deliver strategic interventions to enhance audience activity, add value to both supporters' experience and income targets
Our Values

We strongly encourage people from all backgrounds to apply. We're particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. If you have a passion for supporting others, a strong desire to learn, and excellent communication skills, we'd love to hear from you.


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