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IT Support Specialist
1 month ago
The IT Technician is a new role reporting into the IT Manager and will be based on site, providing 1st and 2nd level IT support for staff and liaising with our 3rd party IT service providers. The role will assist in bringing more IT support in house, handle 1st and 2nd line issues, and support with delivering IT projects.
Key Responsibilities- Provide onsite IT support for staff.
- Build, roll out, and replace PCs and hardware/software.
- Set up and manage mobile devices and tablets.
- Liaise with 3rd party IT service providers to ensure smooth business operations.
- Maintain on-premise and cloud-based Active Directory.
- Manage user accounts, including new user creation, and processing leavers and movers.
- Maintain an updated asset inventory, including PCs, phones, PDQs, and printers.
- Continuously improve IT documentation and policies.
- Assist Operations with daily IT issues as needed.
- Support and implement new IT projects.
We are looking for an IT Technician with 2+ years of experience in 1st and 2nd line IT support. You should have good knowledge of Windows PCs, PC builds, mobile phones, and MS Office suite. Familiarity with Active Directory, MFA, Azure AD/365, Intune, and basic network awareness and troubleshooting skills are also required. ITIL certification is advantageous.
We are looking for someone with enthusiasm and a willingness to learn, keen to work in a fast-paced dynamic environment.
BenefitsWe offer a range of benefits, including on-the-job coaching and mentoring, in-house training, and access to our online learning platform, The Belfry Campus. We also offer apprenticeships in a host of subjects, delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles.
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. We also offer mental health support and access to funded counselling, as well as life assurance, 24-hour GP services, and health cash-plans.
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends and family. Access to Perkbox provides discounts and vouchers for everyday use, plus on-the-spot rewards for your hard work.
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance.
We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.
