IT Support Specialist

4 weeks ago


Sutton Coldfield, Birmingham, United Kingdom The Belfry Hotel & Resort Full time

The Belfry Hotel & Resort is a leading hospitality provider seeking a skilled IT Support Specialist to join its team. As a key member of the technical operations team, you will provide first- and second-level IT support to staff, ensuring seamless business operations.

About the Role

The IT Support Specialist will be responsible for:

  • Providing onsite IT support for staff
  • Building, rolling out, and replacing PCs and hardware/software
  • Setting up and managing mobile devices and tablets
  • Liaising with 3rd party IT service providers
  • Maintaining on-premise and cloud-based Active Directory
  • Managing user accounts, including new user creation and processing leavers and movers
  • Maintaining an updated asset inventory, including PCs, phones, PDQs, and printers
  • Continuously improving IT documentation and policies
  • Assisting Operations with daily IT issues as needed
  • Supporting and implementing new IT projects

About You

To be successful in this role, you will need:

  • 2+ years of experience in 1st and 2nd line IT support
  • Good knowledge of Windows PCs, PC builds, mobile phones, and MS Office suite
  • Good knowledge of Active Directory, MFA, Azure AD/365, and Intune
  • Basic network awareness and troubleshooting skills
  • Familiarisation of TCP/IP, DNS, DHCP
  • Familiarisation of monitoring tools and ticketing software
  • ITIL certification (advantageous)
  • Enthusiasm and willingness to learn
  • Keen to work in a fast-paced dynamic environment

Benefits

The Belfry Hotel & Resort offers a range of benefits, including:

  • On-the-job coaching and mentoring
  • In-house training and access to online learning platform
  • Apprenticeships in various subjects
  • LEAD development programme
  • Discounted gym memberships and wellness programmes
  • Mental health support and access to funded counselling
  • Healthcare schemes, including life assurance and 24-hour GP services
  • Menopause Support programme
  • Wagestream access
  • Cycle2Work scheme

Our Values

The Belfry Hotel & Resort values its team members and strives to create a positive and supportive work environment. Our core values are:

  • Make a Difference
  • Own Our Actions
  • Better Together
  • Deliver Every Day

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife.



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