Complaints Resolution Expert

3 weeks ago


Brighton, Brighton and Hove, United Kingdom Allianz Popular SL. Full time
About the Role

We are seeking a skilled Complaints Resolution Expert to join our team at Allianz Popular SL. As a key member of our General Insurance department, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies and procedures.

Key Responsibilities
  • Resolve customer complaints within agreed timeframes, ensuring that all necessary updates are communicated to stakeholders.
  • Collaborate with internal teams, including Claims, Legal, Underwriting, Product, Risk and Compliance, to ensure compliance with company policies and regulatory requirements.
  • Develop and implement solutions to resolve customer complaints, including compensation and process improvements.

The ideal candidate will have extensive experience in external dispute resolution within the General Insurance industry, with a proven track record of meeting key performance indicators related to complaint resolution.

What We Offer
  • An estimated salary of €60,000 - €80,000 per annum, depending on experience.
  • A dynamic work environment with opportunities for professional growth and development.
  • A competitive benefits package, including access to over 10,000 on-demand learning resources and programs.


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