Conflict Resolution Expert

3 weeks ago


Brighton, Brighton and Hove, United Kingdom Allianz Popular SL. Full time
Job Description

We are seeking a highly skilled Conflict Resolution Expert to join our team at Allianz Popular SL.

About the Role:

  • This is a challenging and rewarding role that requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
  • The successful candidate will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.

Responsibilities:

Key Responsibilities
  • Resolve customer complaints within agreed timeframes, providing updates and communicating with customers in a professional and empathetic manner.
  • Collaborate with internal stakeholders, including Claims, Legal, Underwriting, Product, Risk, and Compliance teams, to ensure complaints are handled in accordance with company policies and regulatory requirements.
  • Develop and implement solutions to resolve customer complaints, including compensation, corrective actions, and process improvements.
  • Monitor and meet key performance indicators related to complaint resolution, such as response times, resolution rates, and customer satisfaction scores.

Requirements:

Essential Skills and Qualifications
  • At least 12 months of experience working with AFCA in General Insurance complaints.
  • In-depth knowledge of the General Insurance industry in Property and/or Motor.
  • Proven experience in legal and/or litigation (desirable).
  • Excellent time management and organizational skills.
  • Strong analytical and problem-solving abilities.

Salary and Benefits:

The salary range for this role is $80,000 - $110,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including access to over 10,000 on-demand learning resources and programs, and initiatives to support your financial wellness.



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