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Customer Service Representative

1 month ago

Watford, Hertfordshire, United Kingdom Medtronic Full time

Careers that Change Lives

We are actively seeking talented individuals to contribute to our diverse team of innovators who bring their unique backgrounds and life experiences to work every day.

A Day in the Life

As a Customer Service Representative, you will provide safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services. Your responsibilities will include resolving technical queries, exceeding customer expectations, and handling inquiries in a timely and efficient manner.

Key Responsibilities

  • Provide technical support and guidance to customers using Medtronic Diabetes products and services
  • Resolve technical queries and troubleshoot issues
  • Exceed customer expectations and strive for first contact resolution
  • Collaborate with healthcare professionals and other stakeholders to provide high-quality support

Requirements

  • Great communication skills in Swedish and English
  • Ability to remain calm and demonstrate resilience in pressurized situations
  • Computer literacy with experience using MS Office suite and CRM systems
  • Ability to effectively multitask and navigate between programs

We Offer

At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and life experiences to work every day. We offer a competitive salary and benefits package, including flexible working environment, annual incentive plan, pension scheme, and training possibilities.

Our Commitment

We are committed to inclusion, diversity, and equity, and we strive to create a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.