Senior Customer Service Representative

3 weeks ago


Watford, Hertfordshire, United Kingdom Medtronic Full time

Careers that Change Lives

At Medtronic, we're committed to cultivating a workforce that reflects our patients and partners. This means embracing diversity, equity, and inclusion in all aspects of our business.

A Day in the Life

As a Senior Customer Service Representative, you'll be responsible for building positive relationships with patients, assisting with goal setting, and monitoring Helpline call activity. You'll also use dynamic communication skills to identify patient unmet needs and "pain points" and utilize objection handling techniques to communicate with the patient.

Key Responsibilities

  • Build positive relationships with patients, assisting with goal setting and realizing goals
  • Use dynamic communication skills to identify patient unmet needs and "pain points"
  • Monitor Helpline call activity and online learning activity
  • Measure success through monitoring patient retention, patient learning metrics, quality scores, and customer satisfaction ratings

Requirements

  • Swedish language skills
  • Computer literate with experience using MS Office suite and a CRM system
  • Ability to effectively multi-task and navigate between programs to access customer data and input
  • Ability to build relationships with patients that creates trust and engagement
  • Basic to intermediate level of math skills required to assist customers with their vital statistics
  • Perceive, understand, and manage emotions and feelings to connect empathically to sense and anticipate customer needs

We Offer

  • Flexible working environment
  • Annual Incentive Plan % depending on company results
  • Pension scheme and group discount on healthcare insurance
  • Training possibilities via Cornerstone/Skills Lab


  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Ltd Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Think Specialist Recruitment Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in Swedish, Finnish, or Norwegian.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Allwyn UK. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service to our players and retailers through written correspondence.As a Customer Service Representative, you will be the first point of contact...


  • Watford, Hertfordshire, United Kingdom Three Full time

    About the RoleWe are seeking a talented Customer Service Representative to join our team at Three. As a Customer Service Representative, you will be the face of our company brand, engaging and building relationships with customers to provide an outstanding experience.Key ResponsibilitiesProvide exceptional customer service, responding to customer queries and...


  • Watford, Hertfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We're looking for Customer Service Representatives to join our vibrant team at beBee Professionals in Watford. As a key member of our team, you'll provide exceptional customer service and support, while contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of the...


  • Watford, Hertfordshire, United Kingdom Medtronic plc Full time

    At Medtronic, you will have the opportunity to make a meaningful impact in the lives of patients and customers. As a Customer Service Representative, you will be the face of our company, providing exceptional support and service to our customers.A Day in the LifeResponsibilities may include:Responding to customer inquiries and resolving issues in a timely...


  • Watford, Hertfordshire, United Kingdom Yours Full time

    Job Title: Sales and Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team at Yours Clothing. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service, managing sales, and maintaining a high level of...


  • Watford, Hertfordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative for beBee Professionals, you will play a vital role in delivering outstanding customer experiences and supporting the store's operational needs.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain...


  • Watford, Hertfordshire, United Kingdom Welcome Break Full time

    Customer Service RepresentativeWelcome BreakKey Responsibilities:Deliver exceptional customer service and create a welcoming environment for all customersWork collaboratively as part of a high-performing team to achieve sales and customer satisfaction targetsParticipate in ongoing training and development to enhance product knowledge and...


  • Watford, Hertfordshire, United Kingdom The Boots Company PLC Full time

    About the RoleAs a Customer Service Representative at The Boots Company PLC, you will play a vital role in delivering exceptional customer experiences. You will work onsite, reporting to the Assistant or Store Manager, and be responsible for helping customers, advising on products, and maintaining a smooth store environment.Provide outstanding customer...


  • Watford, Hertfordshire, United Kingdom Brook Street NMR Full time

    Role OverviewWe are seeking a skilled Customer Service Webchat Representative to support our client’s customers via webchat.This fixed-term contract will run until the end of April 2025.Key responsibilities include responding to customer enquiries, navigating multiple computer systems, and providing a high level of customer service.Excellent communication...

  • Sales Representative

    4 weeks ago


    Watford, Hertfordshire, United Kingdom Inc Recruitment Ltd Full time

    **Sales Opportunity**We are seeking a Sales Representative to join our team at Inc Recruitment Ltd. As a Sales Representative, you will be responsible for providing excellent customer service and sales support to our clients.Key Responsibilities:Provide customer service and sales support to clientsMeet sales targets and exceed customer expectationsWork...


  • Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Allwyn UK. As a key member of our Customer Services team, you will be responsible for providing exceptional customer service to our players and retailers through written correspondence.Key Responsibilities:Respond to customer inquiries and complaints via letter...


  • Watford, Hertfordshire, United Kingdom Medtronic Full time

    Careers that Change LivesWe are seeking a skilled Customer Service Representative to join our team at Medtronic. As a key member of our customer support team, you will provide safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services.A Day in the Life• Provide technical support and guidance to customers...


  • Watford, Hertfordshire, United Kingdom Venn Group Full time

    A position has arisen for a full-time Customer Service Representative to work with a global brand in the Benelux region.As a Customer Service Representative, you will be responsible for managing order entry, cash process, and delivery of products to commercial customers. You will also handle technical emergencies and enquiries via phone or email.Key...


  • Watford, Hertfordshire, United Kingdom Inc Recruitment Full time

    Represent a Global BrandInc Recruitment is seeking a Sales and Customer Service Representative to join our client's team. As a Sales Advisor, you will represent some of the world's most recognised brands, developing campaign knowledge and gaining industry experience.The role involves working in a fast-paced environment, developing strong communication skills...


  • Watford, Hertfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Watford, UK. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Responsibilities:Handle incoming calls, emails, and chat queries from...


  • Watford, Hertfordshire, United Kingdom Medtronic Full time

    Careers that Change LivesWe are seeking a talented individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will provide safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services.A Day in the LifeResponsibilities may include:Providing technical...

  • Sales Representative

    4 weeks ago


    Watford, Hertfordshire, United Kingdom Inc Recruitment Ltd Full time

    Job DescriptionWe are seeking a Sales Representative to join our team at Inc Recruitment Ltd. As a Sales Representative, you will be responsible for providing excellent customer service and sales support to our clients.Key Responsibilities:Provide exceptional customer service to clientsMeet and exceed sales targetsDevelop and maintain strong relationships...


  • Watford, Hertfordshire, United Kingdom Workwell Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Service Delivery team, you will be responsible for providing exceptional customer service to our contractor base, ensuring that all queries are resolved efficiently and effectively.Main...


  • Watford, Hertfordshire, United Kingdom Medtronic Full time

    Careers that Change LivesWe are seeking a talented individual to join our team as a Customer Services Representative. As a key member of our team, you will provide safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services.A Day in the Life• Provide technical support and guidance to customers using...