Senior Customer Service Representative
3 weeks ago
Careers that Change Lives
At Medtronic, we're committed to cultivating a workforce that reflects our patients and partners. This means embracing diversity, equity, and inclusion in all aspects of our business.
A Day in the Life
As a Senior Customer Service Representative, you'll be responsible for building positive relationships with patients, assisting with goal setting, and monitoring Helpline call activity. You'll also use dynamic communication skills to identify patient unmet needs and "pain points" and utilize objection handling techniques to communicate with the patient.
Key Responsibilities
- Build positive relationships with patients, assisting with goal setting and realizing goals
- Use dynamic communication skills to identify patient unmet needs and "pain points"
- Monitor Helpline call activity and online learning activity
- Measure success through monitoring patient retention, patient learning metrics, quality scores, and customer satisfaction ratings
Requirements
- Swedish language skills
- Computer literate with experience using MS Office suite and a CRM system
- Ability to effectively multi-task and navigate between programs to access customer data and input
- Ability to build relationships with patients that creates trust and engagement
- Basic to intermediate level of math skills required to assist customers with their vital statistics
- Perceive, understand, and manage emotions and feelings to connect empathically to sense and anticipate customer needs
We Offer
- Flexible working environment
- Annual Incentive Plan % depending on company results
- Pension scheme and group discount on healthcare insurance
- Training possibilities via Cornerstone/Skills Lab
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