Customer Service Representative

3 weeks ago


Watford, Hertfordshire, United Kingdom Medtronic Full time

Transforming Healthcare Through Exceptional Service

We're seeking a talented individual to join our team as a Customer Service Representative, providing safe and accurate technical support to customers using Medtronic Diabetes products and services. This role involves direct-to-patient support, as well as support for Medtronic personnel and healthcare professionals.

Key Responsibilities:

  • Provide technical guidance and support to customers, ensuring efficient and timely resolutions to their queries
  • Resolve technical issues using troubleshooting tools, documenting all details in our CRM database
  • Exceed customer expectations by handling and resolving inquiries in a world-class manner

Requirements:

  • Excellent communication skills in English, both verbal and written
  • Ability to remain calm and composed in pressurized situations
  • Proficiency in MS Office suite and CRM systems
  • Effective multitasking skills, navigating between programs to access customer data and provide real-time care instructions
  • Basic to intermediate math skills to assist customers with their vital statistics

What We Offer:

  • A competitive salary and benefits package
  • A flexible working environment with opportunities for growth and development
  • Training possibilities through Cornerstone, Harvard Manage Monitor, and Skills Lab
  • An Employee Assistance Program and Recognize, our global recognition program

Our Commitment:

We're dedicated to creating an inclusive and diverse work environment, where all employees belong, are respected, and feel valued for who they are and the life experiences they bring. Our commitment to equity and inclusion drives our mission to accelerate innovation and bring lifesaving technologies to more people around the world.



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