Customer Support Specialist
3 weeks ago
About the Role
We are seeking a highly skilled Customer Support Specialist to join our Amazon Shipping team. As a key member of our team, you will be responsible for providing exceptional support to external shippers and internal stakeholders.
Key Responsibilities
- Provide prompt and efficient support to shippers throughout the onboarding journey.
- Deal with complex and ambiguous customer queries and escalations, requiring a thorough understanding of the business, its processes, and its customers.
- Work cross-functionally with Tech, Commercial, Customer Programs, and Operations teams to resolve onboarding issues.
- Report on tactical onboarding KPI metrics and identify bottlenecks or blockers in the onboarding processes.
Requirements
- Bachelor's degree or equivalent.
- Experience with Microsoft Office products and applications.
- Strong organizational skills and ability to work well in a fast-paced environment.
- Proven ability to work with cross-functional teams.
- Language skills: English and French, written and oral (C1+ level or native).
Preferred Qualifications
- Experience in operations and logistics.
- Advanced proficiency of MS Office Suite and CRM (e.g. Salesforce.com).
- Advanced proficiency with SQL and Excel.
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