Dynamic Yield Advocate
6 days ago
We are seeking an experienced Dynamic Yield Advocate to join our team as a Customer Success Manager. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring customer satisfaction.
About the RoleThe ideal candidate will have a strong background in services/consulting experience or prior onboarding/project management experience preferably in a SaaS company. You will have excellent analytical and problem-solving skills, top-notch project management and communication skills, and a passion for creating scalable and documented processes.
You will collaborate with customers to understand their needs, define project success criteria, and translate data into actionable plans. Key responsibilities include developing and executing plans to ensure customer success, driving revenue growth, and improving customer satisfaction.
Requirements:
- 4+ years of services/consulting experience or prior onboarding/project management experience preferably in a SaaS company.
- Business Fluent in English; any foreign languages a plus.
- Knowledge of online marketing functions, with a solid background on Email or Omnichannel Marketing a must.
- Expertise in at least 2-3 products in the space of CRM, Email, Personalization, Recommendations, or Segmentation.
- Able to understand complex technology and explain it simply, especially about merge tags, ESPs, and general Email and/or App technology.
- Familiarity with banking institutions or SaaS businesses a plus.
- Degree in Economics/business or any marketing-related analytical degree.
Salary Range: $80,000 - $110,000 per annum, depending on experience, plus benefits including health insurance, retirement plan, and professional development opportunities.
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