Airport Operations Agent

2 weeks ago


Manchester, United Kingdom Optime Group Full time

Job Overview

We are seeking an experienced and detail-oriented Check In Agent to join our team at Manchester Airport. This is a part-time opportunity with a 5 on 3 off shift pattern, averaging 25 hours per week.

Main Responsibilities

  • Assist passengers with self-service machines and documentation verification.
  • Work extended periods on feet due to predominantly self-service check-in areas.
  • Cover front-of-house customer service tasks for seamless passenger journey.
  • Greet passengers, answer queries, assist with disruptions, and resolve issues.
  • Collect fees, process payments using POS systems.
  • Manage queues for efficient check-in during peak times.
  • Respond to emergencies like flight delays or cancellations in a calm and professional manner.
  • Uphold airline standards and company values in customer service and presentation.
  • Opportunities to upskill and complete airside boarding training.

Salary and Benefits

The hourly rate is £12.47, with weekly pay every Friday. Free airport parking is also provided. This is a temp-to-perm role based on performance.

Requirements

  • Attention to detail.
  • Excellent verbal communication skills.
  • Ability to work physically demanding roles.
  • Work independently and as part of a team.
  • Right to Work in the UK.
  • Criminal Record Check (CRC) passability.


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