Airport Operations Agent
2 weeks ago
Job Overview
We are seeking an experienced and detail-oriented Check In Agent to join our team at Manchester Airport. This is a part-time opportunity with a 5 on 3 off shift pattern, averaging 25 hours per week.
Main Responsibilities
- Assist passengers with self-service machines and documentation verification.
- Work extended periods on feet due to predominantly self-service check-in areas.
- Cover front-of-house customer service tasks for seamless passenger journey.
- Greet passengers, answer queries, assist with disruptions, and resolve issues.
- Collect fees, process payments using POS systems.
- Manage queues for efficient check-in during peak times.
- Respond to emergencies like flight delays or cancellations in a calm and professional manner.
- Uphold airline standards and company values in customer service and presentation.
- Opportunities to upskill and complete airside boarding training.
Salary and Benefits
The hourly rate is £12.47, with weekly pay every Friday. Free airport parking is also provided. This is a temp-to-perm role based on performance.
Requirements
- Attention to detail.
- Excellent verbal communication skills.
- Ability to work physically demanding roles.
- Work independently and as part of a team.
- Right to Work in the UK.
- Criminal Record Check (CRC) passability.
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