Airport Operations Coordinator

2 days ago


Manchester, United Kingdom InterQuest Solutions Full time
About the Job

We are seeking a highly motivated and detail-oriented individual to join our team at InterQuest Solutions as an Airport Customer Service Assistant.

This permanent position involves managing the day-to-day operations of various check-in facilities and self-service kiosks within Manchester Airport.

The ideal candidate will have strong analytical skills, excellent communication abilities, and the capacity to work well under pressure.

As part of our team, you will be responsible for monitoring Ground Handling Agent (GHA) staff to ensure they follow established procedures and adhere to customer service standards.

You will also oversee the setup and maintenance of queueing barriers and ensure that GHA staff effectively manage passenger flow.

Main Responsibilities:
  1. Operational Oversight: Monitor GHA staff to ensure they follow established procedures and adhere to customer service standards.
  2. Queue Management: Set up and maintain queueing barriers and ensure GHA staff effectively manage passenger flow.
  3. Operational Readiness: Confirm the readiness of Self-Service Kiosks (SSKs), Self-Service Bag Drops (SSBDs), and check-in desks.
  4. Housekeeping and Compliance: Verify the correct placement of airline branding, signage, and materials at check-in facilities. Ensure desks and other facilities are free from obstructions and ready for operation.
Required Skills and Qualifications:
  • Excellent Analytical Skills
  • Strong Communication Abilities
  • Capacity to Work Well Under Pressure
  • Team Collaboration
  • Time Management
  • Flexibility and Adaptability
  • Basic IT Proficiency
Benefits and Salary:

An estimated salary of £28,600 - £31,200 per year, depending on experience, is offered for this role, along with a competitive benefits package.

The location is Manchester Airport, providing easy access to public transportation and a dynamic work environment.



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