Customer Experience Specialist

1 week ago


Bodmin, Cornwall, United Kingdom Chartwells Independent Full time
Customer Experience Specialist

We're seeking a driven Customer Experience Specialist to join our team and contribute to delivering exceptional service in one of the UK's biggest businesses. As a key member, you will use your skills to create beautifully crafted drinks for customers while providing first-class service.

Your Key Responsibilities:

  • Prepare perfectly blended drinks and serve high-quality food that delights customers
  • Maintain a clean and organized bar area
  • Process payments accurately and efficiently
  • Work collaboratively as part of a dynamic team
  • Maintain stock levels of clean mugs and plates
  • Learnt about brewing methods, beverage blends, food preparation, and presentation techniques
  • Ensure equipment is properly maintained and report any maintenance needs
  • Represent Chartwells Independent and maintain a positive brand image
  • Comply with Food Handling & Hygiene standards
  • Comply with Health & Safety regulations

Our Ideal Candidate:

  • Be an excellent communicator and relationship-builder
  • Have prior experience in customer-facing roles
  • Strive for excellence with a motivated attitude
  • Takes initiative and makes decisions that benefit customers
  • Possess hands-on experience with brewing equipment
  • Show ability to work under pressure
  • Demonstrate exceptional timekeeping and reliability

What We Offer:

  • Competitive salary: £25,000 - £30,000 per annum
  • Great perks and benefits
  • Unrivalled opportunities for learning and development
  • A supportive team environment


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