Hotel Front Desk Ambassador
4 days ago
The Role
At The Cumberland, we are seeking a charismatic Customer Experience Host to join our team. As the face of our hotel, you will be the first point of contact for our guests, providing exceptional service and creating memorable experiences. Your passion for delivering high levels of service, combined with your desire to learn and progress, will make you an asset to our team.
Responsibilities
- Provide exceptional service to our guests, ensuring their needs are met and exceeded
- Be the 'go to' person for directions, theatre bookings, luggage delivery, and other guest requirements
- Work effectively as part of a team to deliver a seamless guest experience
- Develop relationships with our guests, understanding their needs and preferences
What we look for
- Passionate about delivering exceptional service and creating memorable experiences
- Comfortable in a fast-paced, front-line role facing the public
- Empathetic and able to build strong relationships with guests
- Ability to work effectively as part of a team
What's in it for you?
- Great development opportunities and training
- Discounted rates on hotel rooms, food, and drink
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Generous recommend a friend scheme
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