Digital Operations Specialist
3 days ago
Edinburgh Woollen Mill is seeking an Ecommerce Operations Manager to join our Digital team at our Head Office in Carlisle. As a key member of our team, you will oversee the smooth running of our ecommerce platforms and contribute to delivering continued growth in a crucial area of the business.
This exciting opportunity offers a chance to be involved in various projects for a brand with rich heritage, across an omni-channel environment. If you are passionate about digital technologies and fashion, and enjoy working in a dynamic team with excellent career prospects, then read on.
Key Responsibilities- Act as a liaison between the Digital team and other departments within the organisation, as well as external agencies and partners.
- E nsure the efficient and effective operation of the ecommerce platforms.
- Oversee web development plans, both ad-hoc and aligned with the wider digital strategy.
- Coordinate and project manage inter-departmental teams to deliver high-quality projects on time.
- Manage software integrations, including PIM (and PIM workflows), CRM databases, audience segmentation, email automations, loyalty programmes, review and social media integrations, along with despatch software.
- Provide technical expertise for the business, assessing new and existing software, and identifying their benefits and potential applications.
- Identify areas for website improvement, focusing on UX and CRO techniques, and present financial implications.
- Produce and present digital trading and performance reports.
- Experience in digital technologies, preferably with an ecommerce focus.
- Knowledge of SaaS platforms, such as PIM, CRM, and ESP.
- Project management experience, with the ability to multitask and prioritise tasks effectively.
- Strong analytical, organisational, and problem-solving skills.
- An ability to explain complex technical concepts in a clear and concise manner.
- A passion for the worlds of digital and fashion.
The ideal candidate will have:
- Experience in an omni-channel environment, particularly in the fashion sector.
- Knowledge of Google Analytics 4, Google Tag Manager, and Google Search Console.
We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience.
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