Digital Service Desk Specialist

4 weeks ago

London, Greater London, United Kingdom Lane Clark & Peacock LLP. Full time
About the Role

Lane Clark & Peacock LLP is a leading independent consultancy that harnesses the power of analytics and human expertise to shape a more positive future. We provide market-leading capabilities across pensions and financial services, energy, health, and analytics.

Our technology and analytics capabilities are fundamental to what we do, enabling us to power the possibilities that provide solutions for tomorrow. We strive to help our clients leverage the latest technology and analytics across a range of industries to stay at the forefront of data-driven and digital solutions.

Key Responsibilities
  • Provide front-line support for users, addressing issues that cannot be resolved through automation or self-service tools.
  • Implement AI-driven tools in troubleshooting, balancing the strengths of both automation and human expertise.
  • Continuously analyse and provide feedback on AI workflows, ensuring they are tailored to handle real-world complexities.
  • Document, prioritise, and track incidents and requests in the service desk system, emphasising the diagnostic steps and coordination efforts taken.
  • Take personal responsibility to stay updated on technological advancements, understanding where human intervention remains essential.
Requirements
  • 2-3 years of experience in a senior service desk or technical support role, with a focus on problem-solving and coordination, within an increasingly automated environment.
  • Strong experience with Microsoft end user computing technologies, including:
    • Windows 10/11, Office 365, printing, local area networking.
    • Intune application packaging and build deployments including OOBE.
    • Service Desk ticketing systems, including workflow configurations and other modules.
  • Nice to have:
    • Bachelor's degree in Information Technology, Computer Science, or a related field.
    • Industry certifications such as CompTIA (e.g., A+, Network+) and Microsoft (e.g., MCSA).
    • Proficiency with Generative AI (e.g., LLaMA).
    • Proficiency with the Microsoft Power Platform (e.g., Power Automate, Power BI, Power Apps).
What We Offer
  • Professional study support (where applicable).
  • Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks.
  • Life assurance, income protection, enhanced maternity/paternity/adoption and shared parental leave.
  • 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly) with options to buy & sell holiday.
  • Private medical insurance.
  • Discounted gym memberships, critical illness and dental insurance through our flexible benefits.
  • Cycle to work scheme.
  • Digital GP services.
  • Discretionary bonus scheme.
  • Season ticket loans.
  • Electric vehicle salary sacrifice scheme (qualifying period applies).
Why Choose Us

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address - accessibilityaware@lcp.uk.com to discuss how we can support you with your application.

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