Digital Service Desk Analyst

1 month ago

London, Greater London, United Kingdom Experis - ManpowerGroup Full time
About the Role

We are seeking a highly motivated Digital Service Desk Analyst to join our team at Experis - ManpowerGroup. As the first point of contact for all digital services, you will deliver exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide first-line support for all digital systems and applications via various communication channels.
  • Accurately log, categorize, and prioritize all incoming support requests, ensuring timely resolution or escalation.
  • Administer and configure user access and settings for digital resources and applications.
  • Perform routine administrative tasks associated with digital services, including user account management and application configuration.
  • Offer technical support for end-user devices and Microsoft Office applications.
  • Assist in resolving service-related incidents, providing clear explanations to customers.
  • Communicate effectively with stakeholders, translating technical terms into simple language.
  • Collaborate with the Digital Infrastructure and Applications team to protect against cyber security threats.
Requirements
  • Previous experience in IT support services within a large organization, preferably in the NHS or healthcare sector.
  • Knowledge of NHS IT systems and clinical applications.
  • Excellent communication skills, with the ability to explain technical issues in simple terms.
  • Proficiency in Microsoft Windows systems, Microsoft Office, and other common IT applications.
  • A basic understanding of ITIL principles.
  • Calm, logical approach to problem-solving and a customer-focused mindset.
Why Experis - ManpowerGroup?

By joining our team, you will play a vital role in supporting the digital infrastructure that helps deliver essential services. This is an opportunity to develop your IT skills while contributing to the ongoing success of the NHS.

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