Aftersales Data Advisor
3 weeks ago
About the role
At Stoneacre Motor Group, we are seeking a highly skilled Aftersales Data Advisor to join our team in our modern and ever-expanding Head Office. As an Aftersales Data Advisor, you will be responsible for communicating with customers regarding outstanding recalls and making the required arrangements for these to be carried out, ensuring the customers' safety.
About you
- You will have the ability to communicate clearly and concisely, both orally and in writing, with customers, colleagues, and suppliers of all levels.
- An active listener – You listen to others' views and requests. Obtain information and check the level of understanding through effective questioning techniques.
- You are able to interact with customers in a professional manner; identify and understand customer requirements, and how these can be met through the products and services that Stoneacre offer. You will be able to translate this into actions to deliver high levels of customer satisfaction.
- Fantastic analytical ability - Gather and record verbal and numerical data in a comprehensive and effective manner. Analyse information for completeness and accuracy. Identify key data, omissions, and issues, escalating where necessary.
The ideal candidate
- Will have the ability to work in a fast-paced environment and meet deadlines.
- Will have excellent communication and interpersonal skills.
- Will be able to work effectively in a team and build positive relationships with colleagues and customers.
What we offer
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus
- Average commission paid during annual leave
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Access to discounts on retailers, restaurants, holidays, and much more
- Free parking
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
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