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Workplace Experience Host

2 months ago

London, Greater London, United Kingdom ISS Full time

Job Title: Workplace Experience Host

About the Role

We are seeking a highly skilled and experienced Workplace Experience Host to join our team at ISS. As a Workplace Experience Host, you will be responsible for delivering exceptional customer service and creating a positive experience for our clients and their guests.

Key Responsibilities

  • Provide outstanding customer service and support to clients and their guests
  • Act as an ambassador for our brand principles and values, embodying a culture of outstanding service and excellence
  • Serve as the primary point of contact for clients and guests, providing a holistic perspective of the workday and creating a positive experience
  • Be responsible for delivering the unexpected, making each encounter fun, exciting, and personal
  • Be an advocate for our brand principles, culture, and values, and ensure that they are upheld in all interactions
  • Log all activity and provide data-driven insights to support business decisions

Requirements

  • Customer service experience in dealing with high-touch clients
  • High school or college degree
  • Proven track record of providing stellar customer service
  • Proven ability to function successfully within a strong team environment
  • High proficiency in Microsoft Office, Excel, and PowerPoint applications
  • Excellent telephone skills and verbal communication

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.

Why Join ISS?

We are proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.