Host Experience Manager

3 weeks ago

London, Greater London, United Kingdom Accor Full time

Job Title: Host Experience Manager

Job Summary:

We are seeking a highly skilled and experienced Host Experience Manager to join our team at The Hoxton, Southwark. As a Host Experience Manager, you will be responsible for creating a culture of recognition and delighting our guests throughout the whole team, turning every guest into a regular.

Key Responsibilities:

  • Lead your team of hosts by example, keeping them involved and motivated, making them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions.
  • Have a firm grip of the CRM bookings system, keeping our data up to date and closely managing the Restaurant book across the day and for the weeks ahead.
  • Work closely with the Restaurant General Manager and Head Chef to deliver a consistently excellent experience in our spaces.

Requirements:

  • A shining personality who has a genuine passion for hospitality and guest experience. You will be the face of the Hotel for our guests.
  • 2+ years' experience in a similar hospitality Host/Front of House/Maître'D management role in a busy, bustling environment. You're a natural at inspiring trust and bringing others along on a journey.
  • Experience using CRM bookings systems and table management.
  • Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i's and crossing the t's.

What We Offer:

  • Up to 28 days holiday (inclusive of bank holidays), pension and life insurance.
  • A health cash plan, through which you can easily claim money back on things like dental, physiotherapy and contact lenses.
  • Take care of your physical & mental wellbeing through a support help line, gym discounts, virtual GP surgeries and more.
  • Treat yourself once in a while with lots of retail & hospitality perks through our partners.
  • Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us).
  • Lots of opportunity to progress and switch it up as part of a global family of brands.
  • Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
  • Extra time off to volunteer with one of our partner charities.
  • Access to our Coworking space on evenings & weekends to work on your side-hustle.
  • Regular team get togethers, from our team drinks to our (pretty special) bi-annual parties – we know how to have a good time.

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