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Aviation Customer Support Specialist

2 months ago

West Bromwich, Sandwell, United Kingdom MET Recruitment Limited Full time
Customer Support Executive - Aviation Sector

We are seeking a highly skilled Customer Support Executive to join our team in the aviation sector. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving complaints and queries, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Resolve customer complaints and queries in a professional and courteous manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Identify and report customer feedback and suggestions for process improvements.

Requirements:

  • Excellent customer service skills and a strong ability to communicate effectively with customers.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong problem-solving skills and ability to think critically.
  • Proficiency in Microsoft Office and other software applications.
  • Ability to work independently and as part of a team.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].