Front of House Team Lead
1 day ago
Loungers is a unique and exciting place to work, and we're looking for a talented Front of House Supervisor to join our team. As a Supervisor, you'll play a key role in delivering exceptional customer experiences and supporting our management team to maintain the highest standards.
The Role:
- Support the management team to maintain exceptional customer experiences
- Lead from the front, setting the pace high for the team to deliver on time, every time
- Focus on the detail, ensuring every customer leaves happy
- Develop and implement strategies to drive sales and improve customer satisfaction
- Collaborate with the team to achieve business objectives
The Benefits:
- Tips shared equally across the team, based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% discount on food in all of our brands from day one
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives (like jetting off on an all-expenses-paid trip with one of our suppliers)
- Christmas and Boxing Day off
- The best staff party - Loungefest
- Emotional and practical support via the Licenced Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
What We're Looking For:
- Experience as a Supervisor, Team Leader, or an epic front of house team member ready to take their first step into management
- Background in restaurants, bars, cafés, or coffee shops
- Natural talent and passion for hospitality
- Extremely driven and relentless at overcoming challenges or obstacles
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs
- Good communication skills with the ability to build rapport and trust
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS
Want to Learn More?
Follow us on LinkedIn or @life.at.lounge on TikTok to get a glimpse into life at Loungers and what it's like to work with us.
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