Front of House Team Lead

1 day ago


Witney, Oxfordshire, United Kingdom Loungers Full time
Join Our Team as a Front of House Supervisor

Loungers is a unique and exciting place to work, and we're looking for a talented Front of House Supervisor to join our team. As a Supervisor, you'll play a key role in delivering exceptional customer experiences and supporting our management team to maintain the highest standards.

The Role:

  • Support the management team to maintain exceptional customer experiences
  • Lead from the front, setting the pace high for the team to deliver on time, every time
  • Focus on the detail, ensuring every customer leaves happy
  • Develop and implement strategies to drive sales and improve customer satisfaction
  • Collaborate with the team to achieve business objectives

The Benefits:

  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of our brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives (like jetting off on an all-expenses-paid trip with one of our suppliers)
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business

What We're Looking For:

  • Experience as a Supervisor, Team Leader, or an epic front of house team member ready to take their first step into management
  • Background in restaurants, bars, cafés, or coffee shops
  • Natural talent and passion for hospitality
  • Extremely driven and relentless at overcoming challenges or obstacles
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs
  • Good communication skills with the ability to build rapport and trust
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales
  • Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS

Want to Learn More?

Follow us on LinkedIn or @life.at.lounge on TikTok to get a glimpse into life at Loungers and what it's like to work with us.



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