Change Implementation Manager

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time
About the Role

We are seeking a highly skilled Change Implementation Manager to join our Portfolio Delivery team, working closely with our project and programme delivery teams.

The successful candidate will be responsible for leading change planning and delivery support for projects and programmes of work, implementing a structured change management approach to ensure activities are scheduled, costed, and resourced as required.

Main Responsibilities
  • Change Delivery
    • Lead on business change activity and work with the project to support delivery of the business case benefits and outcomes.
    • Champion the use of best practice and provide expert advice for team members and project community.
    • Assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
    • Deliver in line with the NHSBSA Project Management Frameworks and both internal and external assurance frameworks as appropriate.
  • Business Case
    • Support the Project and Programme Managers in preparing and updating the change management elements of the business case.
  • Budget
    • Develop the budget and track delivery within budget.
    • Ensure all expenditure is governed in accordance with NHSBSA Standing Financial Instructions and DHSC/Cabinet Office spend controls.
  • Resources
    • Identify skill requirements and deploy and develop change management resources across multiple projects.
    • Lead change management resources across multiple projects.
  • Change Products
    • Support the Project and Programme Managers to create the required Business Change products.
    • Lead on engagement with key contacts.
    • Ensure products are fit for purpose.
    • Maintain up-to-date information in the project and programme management tool.
  • Change Planning
    • Establish and maintain the change plan for a specific area of responsibility.
  • Business Readiness
    • Identify, qualify, and update the business readiness criteria across the area of responsibility before implementation.
    • Support the tracking of business readiness criteria to approve/refuse go-live.
  • Benefits Management
    • Support the Project and Programme Managers and stakeholders to identify and leverage benefits.
    • Consider benefits management in all Business Change activities.
  • Change Communication
    • Work with Project and Programme Managers to create and maintain communications plans as it relates to Business Change messaging.
    • Provide content for communications relating to Business Change across the area of responsibility.
  • Stakeholder Management
    • Identify and classify stakeholders, ensuring their inclusion in stakeholder engagement plans.
  • Guidance and Support - Programme and Project Management Community
    • Active involvement through providing direction and guidance within the Programme and Project Management community.
    • Seek appropriate support, guidance, and coaching from the project community.
    • Show commitment to personal development.
    • Promote effective individual and team performance.
About Us

We are the NHS Business Services Authority, a leading provider of business services to the NHS and other public sector organisations. Our services are used by NHS organisations, contractors, and the public, and we take pride in being part of something that touches millions of lives.

We are a values-driven organisation, committed to delivering high-quality services that make a real difference to people's lives. Our values are at the heart of everything we do, and we are looking for someone who shares our commitment to excellence, innovation, and customer service.

We offer a range of benefits, including flexible working, career development opportunities, and a comprehensive pension scheme. We are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported.

We are looking for a talented and motivated individual who is passionate about delivering change and improving outcomes. If you are a skilled change management professional with a track record of success, we would love to hear from you.

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