Healthcare Pathway Manager
3 days ago
Pursue a fulfilling career in healthcare with a leading organisation dedicated to delivering exceptional customer service.
This exciting opportunity offers outstanding training and development in a dynamic professional environment, perfect for healthcare professionals seeking a fresh challenge.
The Clinical TeamThe Clinical team comprises healthcare experts from diverse backgrounds, including paramedics, radiographers, and nurses, working together to deliver exceptional support to customers diagnosed with complex medical conditions, such as cancer.
Key Responsibilities and Duties- You will utilise your skills and experience to support our customers and their families during challenging times, making a meaningful impact on their lives.
- As a front-line support specialist, you will communicate via email and telephone, focusing on key aspects:
- Participate in the customer pathway, reviewing eligibility for health policy coverage in line with policy terms and conditions.
- Signpost customers to eligible services where required, providing guidance and support every step of the way.
- Apply clinical expertise to inform decisions on complex treatment eligibility, including levels of care, hospital stay duration, and treatment options, ensuring the best possible outcomes.
- Collaborate with providers to ensure care meets individual needs and policy requirements, driving high-quality patient experiences.
- Maintain up-to-date knowledge of best practices and clinical guidelines to provide accurate support and expert advice.
- Support business areas dealing with clinically complex cases through clinical case management, leveraging your expertise to drive success.
- Maintain accurate knowledge of products, policies, and initiatives to answer queries accurately, consistently delivering exceptional service.
37.5 hours per week (8am - 6pm), offering a great work-life balance.
We offer car parking on site, subsidised canteen, charity days, flexible holiday entitlement, comprehensive induction, commitment to ongoing training, pension, private health insurance, life insurance, cycle to work scheme, and more, prioritising your well-being and happiness.
We estimate the salary for this role to be around £35,000 - £40,000 per annum, depending on experience.
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