Claims Advisor
4 weeks ago
We are The Motoring Organisation, a leading provider of protection products for the motor industry. Our team is seeking a dedicated and personable Customer Support Agent to fill a permanent role.
Key Responsibilities- Guide customers through the claims process, triaging faults and providing advice on next steps.
- Validate claims against the terms of the warranty to ensure compliance before approval.
- Liaise with repairers to ensure that warranty claims are processed in a timely manner.
- Manage customer expectations by providing regular updates on claim status and repair progress.
- Resolve customer complaints and disputes efficiently while maintaining a professional attitude.
- Accurately update and maintain customer and claim records in the company database.
- Assist with outbound calls related to surveys, feedback collection, or claim follow-ups.
- Prepare summaries of claims or customer interactions when needed.
- Proficiency in MS Outlook and the full suite of MS Office products to manage tasks with ease.
- Ability to think critically and solve issues as they arise, especially regarding claims and client queries.
- Ability to communicate effectively with internal teams and external clients, both verbally and in writing.
- Excellent problem-solving skills and attention to detail when handling claims and inquiries.
- Previous experience in a similar role, or with transferable functions, and work with financial software is an advantage.
- A permanent role within a people-friendly organisation, with the training you need to ensure our customers receive the best service in the market.
- Company pension.
- On-site parking.
- Up to 25-days holiday.
- Cycle-to-work scheme.
- Sick pay.
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